Articles Tagged with ''Customer Service in Security''

Fixing the Gen Z fraud and false declines problem requires understanding how this generation shops online and what’s causing the issues they face.

The International Foundation for Protection Officers (IFPO) has released "The Competence of Frontline Security Professionals and What They Say About Their Work," a research project about security officers' roles and perceptions of their experiences in the industry.

What is a required to create a customer-centric culture in your security enterprise?

“I like that our company particularly, and this sector generally, is really customer-service oriented and a people industry,” says Jim Gaudet, Senior Loss Prevention Investigator for Associated Grocers of New England.

When the Mercedez-Benz Stadium was being built, leadership at AMB Sports & Entertainment decided to aim high when it comes to the quality of experience for fans attending events and games there. One key factor to becoming an “elite” venue, says Joe Coomer, CSSP, Vice President, Security, AMB Sports & Entertainment, was the game day associates – including parking attendants, ushers, beer vendors, the popcorn guy and, of course, the security staff.

With estimates hovering around the $1 trillion mark for security products and services spending in the next five years, according to Cybersecurity Ventures’ Cybersecurity Market Report, it’s no wonder security executives are on the lookout for best practices for global integration. The best approach is for security systems integrators to invest in and embed with their global customers to provide consistency and serve as their single point of contact for all their systems integration needs.