Security Magazine logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Security Magazine logo
  • NEWS
    • Security Newswire
    • Technologies & Solutions
  • MANAGEMENT
    • Leadership Management
    • Enterprise Services
    • Security Education & Training
    • Logical Security
    • Security & Business Resilience
    • Profiles in Excellence
  • PHYSICAL
    • Access Management
    • Fire & Life Safety
    • Identity Management
    • Physical Security
    • Video Surveillance
    • Case Studies (Physical)
  • CYBER
    • Cybersecurity News
    • More
  • BLOG
  • COLUMNS
    • Cyber Tactics
    • Leadership & Management
    • Security Talk
    • Career Intelligence
    • Leader to Leader
    • Cybersecurity Education & Training
  • EXCLUSIVES
    • Annual Guarding Report
    • Most Influential People in Security
    • The Security Benchmark Report
    • The Security Leadership Issue
    • Top Guard and Security Officer Companies
    • Top Cybersecurity Leaders
    • Women in Security
  • SECTORS
    • Arenas / Stadiums / Leagues / Entertainment
    • Banking/Finance/Insurance
    • Construction, Real Estate, Property Management
    • Education: K-12
    • Education: University
    • Government: Federal, State and Local
    • Hospitality & Casinos
    • Hospitals & Medical Centers
    • Infrastructure:Electric,Gas & Water
    • Ports: Sea, Land, & Air
    • Retail/Restaurants/Convenience
    • Transportation/Logistics/Supply Chain/Distribution/ Warehousing
  • EVENTS
    • Industry Events
    • Webinars
    • Solutions by Sector
    • Security 500 Conference
  • MEDIA
    • Videos
      • Cybersecurity & Geopolitical Discussion
      • Ask Me Anything (AMA) Series
    • Podcasts
    • Polls
    • Photo Galleries
  • MORE
    • Call for Entries
    • Classifieds & Job Listings
    • Continuing Education
    • Newsletter
    • Sponsor Insights
    • Store
    • White Papers
  • EMAG
    • eMagazine
    • This Month's Content
    • Advertise
  • SIGN UP!
Security Enterprise Services

4 Best Practices for Global Integration

Why More Isn’t Better and Communication Is the Key to Better Global Business

By Mike Kuhn
global-enews
January 30, 2018

With estimates hovering around the $1 trillion mark for security products and services spending in the next five years, according to Cybersecurity Ventures’ Cybersecurity Market Report, it’s no wonder security executives are on the lookout for best practices for global integration. The best approach is for security systems integrators to invest in and embed with their global customers to provide consistency and serve as their single point of contact for all their systems integration needs.  How?  It all starts with communication.  It’s critical for integrators to work closely with end users to understand their needs and desired business outcomes. Ongoing two-way communication is critical to a successful partnership.  It’s also preferred to go to customers and meet with them, both literally and virtually.

This commitment goes beyond web-based customer resources, project trackers, and reporting mechanisms;  it’s to bring enterprise expertise to the customer. Acting as the single systems integrator, versus CSOs trying to manage multiple integrator relationships across the globe, assists the end user in saving time and money to manage a global security solution.  The more security leaders become concerned about risk and security breaches, the more that contractors and points of contact need to be managed.  With so much data out there about an enterprise’s security infrastructure, integrators must be vigilant to ensure their customers’ infrastructure is protected and stays in the right hands. Having a single point of contact eliminates multiple vulnerabilities for end users’ enterprises.

CSOs value the ability to manage, track and understand their complete security systems inventory around the globe.  Integrators that are strong in this area should:

  • Allow clients to look at each installation and work order in real time to get a solid understanding of where their integrator is working daily.
  • Look for opportunities to offer cost-saving alternatives to ongoing service issues.
  • Make the goal to provide the right specialist with the right depth of knowledge and right materials to go onsite, and potentially evaluate and fix more than one issue during one service call, the first time. 
  • Offer tracking for a customer’s spend on a site-by-site basis, allowing them to accurately budget, plan, and forecast.

 If you ask companies that don’t utilize a single systems integrator about their current annual security spend, they would need to reach out to each of their integrators to get estimates, evaluate how they’re working, and then cull through the data to come up with a number.  CSOs know the value of having that information at the ready.

It’s not that less is more when it comes to what end users want from their global security integration partners, it’s all about more communication with a single point of contact.

KEYWORDS: Customer Service in Security international security security system integration

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Mike Kuhn has over 30 years of experience in the electronic security, fire alarm & life safety, and building management systems industry. Kuhn was one of the original colleagues on the founding team of Convergint Technologies in 2001. Convergint Technologies has been delivering security, fire & life safety, and building automation solutions to commercial facilities for over 16 years. Ranked 2nd in the world by SDM, with over 75+ offices worldwide and more than 3,200 colleagues, Convergint is ready to serve all of your needs, protecting your people, property, brand and other valuable assets.

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • Security's Top Cybersecurity Leaders 2024

    Security's Top Cybersecurity Leaders 2024

    Security magazine's Top Cybersecurity Leaders 2024 award...
    Top Cybersecurity Leaders
    By: Security Staff
  • cyber brain

    The intersection of cybersecurity and artificial intelligence

    Artificial intelligence (AI) is a valuable cybersecurity...
    Cybersecurity
    By: Pam Nigro
  • artificial intelligence AI graphic

    Assessing the pros and cons of AI for cybersecurity

    Artificial intelligence (AI) has significant implications...
    Logical Security
    By: Charles Denyer
Subscribe For Free!
  • Security eNewsletter & Other eNews Alerts
  • eMagazine Subscriptions
  • Manage My Preferences
  • Online Registration
  • Mobile App
  • Subscription Customer Service

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Security audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Security or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Crisis Response Team
    Sponsored byEverbridge

    Automate or Fall Behind – Crisis Response at the Speed of Risk

  • Perimeter security
    Sponsored byAMAROK

    Why Property Security is the New Competitive Advantage

  • Duty of Care
    Sponsored byAMAROK

    Integrating Technology and Physical Security to Advance Duty of Care

Popular Stories

Pills spilled

More than 20,000 sensitive medical records exposed

Laptop in darkness

Verizon 2025 Data Breach Investigations Report shows rise in cyberattacks

Computer with binary code hovering nearby

Cyberattacks Targeting US Increased by 136%

White post office truck

Department of Labor Sues USPS Over Texas Whistleblower Termination

Internal computer parts

Critical Software Vulnerabilities Rose 37% in 2024

2025 Security Benchmark banner

Events

September 29, 2025

Global Security Exchange (GSX)

 

November 17, 2025

SECURITY 500 Conference

This event is designed to provide security executives, government officials and leaders of industry with vital information on how to elevate their programs while allowing attendees to share their strategies and solutions with other security industry executives.

View All Submit An Event

Products

Security Culture: A How-to Guide for Improving Security Culture and Dealing with People Risk in Your Organisation

Security Culture: A How-to Guide for Improving Security Culture and Dealing with People Risk in Your Organisation

See More Products

Related Articles

  • control

    4 Best Practices for Deploying a PSIM Quickly and Efficiently

    See More
  • healthcare-freepik1170x658v57.jpg

    4 best practices to improve healthcare cybersecurity

    See More
  • financial-data-freepik1170.jpg

    4 security best practices to secure financial report data

    See More

Related Products

See More Products
  • 150 things.jpg

    The Handbook for School Safety and Security

  • security culture.webp

    Security Culture: A How-to Guide for Improving Security Culture and Dealing with People Risk in Your Organisation

  • Photonic-Sensing.gif

    Photonic Sensing: Principles and Applications for Safety and Security Monitoring

See More Products
×

Sign-up to receive top management & result-driven techniques in the industry.

Join over 20,000+ industry leaders who receive our premium content.

SIGN UP TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • eNewsletter
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2025. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing