Customer service in security - Articles - Page 2

Is Cybersecurity Part of Your Customer Service Policy?

For ABC Fine Wine & Spirits in Florida, the path to data breach preparedness began with the realization that great customer service extends to customers’ data.

Claire Meyer

June 1, 2017

If a data breach can happen to Home Depot and Target, it can happen to us,” says Lee Bailey, Director of IT Security and Operations for ABC Fine Wine & Spirits, a mid-sized business in Florida with 140 locations and around 1,000 employees.

GE Global Research's Global Security Director, Elizabeth Gildea

Securing Innovation, the GE Way

GE’s new Oil & Gas Technology Center is a balanced mixture of high-end security technology and a strong customer focus.

Diane Ritchey

May 1, 2017

In April 1995, Timothy McVeigh and Terry Nichols bombed the Alfred P. Murrah Federal Building in downtown Oklahoma City, Oklahoma.

Citizen Satisfaction with Federal Government Rebounds to Four-Year High

February 28, 2017

Citizen satisfaction with the federal government reached a four-year high at the end of 2016, according to the American Customer Satisfaction Index (ACSI).

Myron Love: Family-Focused Security

Sarah Ludwig

November 1, 2016

At Ann & Robert H. Lurie Children’s Hospital of Chicago, the pediatric teaching partner of Northwestern University Feinberg School of Medicine, being leaders in pediatric medicine, research, treatment, education and advocacy are the pillars of the facility’s mission statement.

More Consumers Would Use Mobile Wallets if They Gave Something Back

October 17, 2016

After several years of slow adoption, mobile wallets are finally starting to gain real traction with consumers, but many still need an extra push to turn their mobile wallet use into a true habit.

Preventing Aggression and Violence Through Education

Campus Security Moves to the Fore at Colleges and Universities

Mass shootings, terrorism and campus carry all top of mind for security personnel.

Ed Finkel

October 1, 2016

College campuses historically have been shy about emphasizing their security policies and procedures, not wanting anxious parents or prospective students to think that a visible security force, camera equipment or other evidence of being watchful means their students are particularly vulnerable.

Your #1 De-Escalation Technique: Customer Service

The path to ‘zero incidents’ starts with zero excuses.

Claire Meyer

October 1, 2016

Between illnesses, family tension and medical bills, hospitals are already harbors for stress, and nothing escalates a stressful situation into a dangerous one faster and more unnecessarily than poor customer service, says Jim Sawyer, Director of Security Services for Seattle Children’s Hospital.

Preventing Loss and Preserving the Customer Experience

Retail loss prevention faces numerous challenges in a changing and dynamic retail environment.

September 1, 2016

Several years ago, an organized shoplifting ring near Buffalo, New York, stole millions of dollars in merchandise from big box stores such as Walmart, Sears, Home Depot, JoAnn Fabrics, Tops and Wegmans.

At the Intersection of Security and Hospitality: Securing Orlando’s International Drive

May 26, 2016

Host of this year’s ASIS Seminar, how is Orlando’s multi-million tourist hub International Drive addressing terrorism concerns and reducing the potential for crime?

Anthony Notaroberta: Adding Value to Satisfaction Scores

Sarah Ludwig

November 2, 2015

At New York City’s Metropolitan Hospital, one of New York City Health and Hospital Corporation’s 11 acute care facilities, the mission is to provide high-quality care and comprehensive health services to all New Yorkers regardless of ability to pay, says Anthony Notaroberta, Director of Operations at Metropolitan Hospital.