This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more.
This Website Uses Cookies
By closing this message or continuing to use our site, you agree to our cookie policy. Learn More
This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more.
Security Magazine logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Security Magazine logo
  • Home
  • News
    • Security Newswire
    • Technologies
    • Security Blog
    • Newsletter
    • Web Exclusives
  • Columns
    • Career Intelligence
    • Security Talk
    • The Corner Office
    • Leadership & Management
    • Cyber Tactics
    • Overseas and Secure
    • The Risk Matrix
  • Management
    • Leadership Management
    • Enterprise Services
    • Security Education & Training
    • More
  • Physical
    • Access Management
    • Video Surveillance
    • Identity Management
    • More
  • Cyber
  • Sectors
    • Education: University
    • Hospitals & Medical Centers
    • Critical Infrastructure
    • More
  • Exclusives
    • Security 500 Report
    • Most Influential People in Security
    • Top Guard and Security Officer Companies
    • The Security Leadership Issue
    • Annual Innovations, Technology, & Services Report
  • Events
    • Industry Events
    • Webinars
    • Solutions by Sector
    • Security 500 Conference
    • Security 500 West
  • Resources
    • The Magazine
      • This Month's Issue
      • Digital Edition
      • Archives
      • Professional Security Canada
    • Videos
      • ISC West 2019
    • Photo Galleries
    • Polls
    • Classifieds & Job Listings
    • White Papers
    • Mobile App
    • Store
    • Sponsor Insights
    • Continuing Education
  • InfoCenters
    • Building AppSec in Enterprises
    • Video Management Systems
  • Contact
    • Editorial Guidelines
  • Advertise
Home » You Deserve to be Delighted: 10 Essential Elements to Look for in a Security Entrance Manufacturer
Security Enterprise ServicesAccess Management

You Deserve to be Delighted: 10 Essential Elements to Look for in a Security Entrance Manufacturer

speed lane
July 11, 2017
Tracie Thomas
KEYWORDS access management tools / Customer Service in Security / Security entrances / Security Manufacturer / security technology
Reprints
No Comments

Today’s security entrances can last 10 years or more, so your organization can go years without installing a single new entrance. This fact alone intensifies your need for a great experience during the buying process and beyond, so that you are assured the right entrance to meet your needs for years to come. How do you better your chances for such a great experience? Take a look at how invested the company is in staffing and expertise. Here are 10 factors a manufacturer should offer to create a stellar 360-degree customer experience. 

 

Global Network. Can the manufacturer deliver a premium service experience and quality entrance solutions on a global scale? Such a company will have manufacturing facilities around the world in strategic locations as well as subsidiaries and partners. Is there only one factory in China? How long does product delivery take compared to a regional/local manufacturing plant, and how much of a premium is there on shipping everything from overseas?

 

Personal Consultant. Most manufacturers have regional sales/business development managers, and that person is your initial main point of contact. Look for a manufacturer that has a large number of direct employees (not manufacturers’ reps) in this role that have small territories so you get the attention you deserve. They can help you determine the right entrance for your specific security needs and even conduct a site walk in person. Through the installation and beyond, you get a single point of contact to address your overall concerns vs. waiting on hold.

 

Accurate Order Fulfillment. The best firms have an inside sales/customer service team to manage your entire order from PO to shipment directly within the manufacturing facility. Ask if you will be assigned a dedicated representative that will communicate with you proactively, check your order for accuracy, liaise on your behalf internally about customizations, and keep you updated on production lead times and shipping timelines.

 

Durable Product & Fast Delivery. A manufacturer with a factory that shares the same continent with you has several advantages. They employ highly trained assembly technicians and source materials locally (lower costs than importing and lower carbon footprint). They also can conduct quality assurance in-house and will have better control over the finished product. Finally, you get faster lead times and lower freight costs.

 

Trouble-Free Installation. Is there an in-house installation management team that works to ensure no surprises come up during the product installation? The best such teams will walk you through the scope of work so you are aware of exactly what the installation process entails. They also prepare the onsite contractors and installers to receive and properly install the entrance solution. Isn’t that a load off your mind that you have an entire team overseeing your installation?

 

Installation Verified for Quality. The best companies will have a team of field service technicians based around the country who are available, upon request, to check each entrance, after installation, for proper operation. The technician can also verify the entrance integrates properly with other components of the building, e.g., fire alarms and access control systems.

 

Fast Resolution Time & Parts Fulfillment. How quickly can you get your issue resolved while potentially hundreds of people are being diverted to another entrance? Ask for an organizational chart for the Technical Support department: it should be robust, indicating investment in expertise and customer satisfaction. If there are only a few people, they are likely to be wearing multiple hats and stretched too thin. Ask if they measure their same-day call resolution percentage and parts fulfillment percentage – if they measure this, it shows a mature organization, and the percentage should be over 90 percent.   

 

Knowledgeable Service Partners. The last thing you want is the repair call where, upon arrival you hear; “I’ve never seen this type of turnstile/door before.” Where is the nearest service partner located? What kind of technical training resources does the manufacturer provide to educate and certify its service partners? Is there a dedicated full-time role or staff that educates and certifies the installer on the solution you’ve selected? The goal of the best training programs must be to prepare local partners for flawless installation. Does the maker offer training for installers to perform ongoing entrance maintenance and repairs?

 

Minimal Disruptions. Look for some kind of preventive maintenance plan. It’s an optional service that brings in-house factory expertise to your site to perform annual and bi-annual maintenance checks on your entrance. Planned preventative maintenance (PPM) ensures the longevity of your asset for maximum ROI. Confirm what type of preventative maintenance resources the manufacturer offers.

 

Standardization for Efficiency. With top, global manufacturers, you can save money, decrease time spent on training, and improve efficiency by planning and executing the same, high-quality product line to all your building locations around the world. Being able to standardize on one manufacturer across your entire organization is a huge advantage in cost- and time-savings.

 

The above ten factors represent a comprehensive checklist of what you need to ask about and evaluate in choosing the best manufacturer for an increasingly vital component of any building:  the security entrance. This checklist will help ensure you pick the very best maker for your needs so that you are delighted long after your entrance has been installed.

Subscribe to Security Magazine

Recent Articles by Tracie Thomas

How to Formulate a Holistic Approach for Effective Entrance Planning

Can Deploying Security Entrances Enhance Guard Services?

3 Ways Entrances Can Make Money for Your Enterprise

Exploring the Impacts of Tailgating Prevention Strategies

Tracie Thomas is the Marketing Manager for security entrance and door manufacturer Boon Edam.

Related Articles

How to Formulate a Holistic Approach for Effective Entrance Planning

What to Look for in Travel Security and Executive Protection Services

You must login or register in order to post a comment.

Report Abusive Comment

Subscribe For Free!
  • Print & Digital Edition Subscriptions
  • Security eNewsletter & Other eNews Alerts
  • Online Registration
  • Mobile App
  • Subscription Customer Service

More Videos

Popular Stories

cybersecurity breach

The Top 12 Data Breaches of 2019

ransomware-enews

British American Tobacco Suffers Data Breach and Ransomware Attack

Dispelling the Dangerous Myth of Data Breach Fatigue; cyber security news

Major Retailer Macy's Is Hacked

server room, cybersecurity, penetration testing,

Explained: Firewalls, Vulnerability Scans and Penetration Tests

cyber network

How to Achieve Cybersecurity with Patience, Love and Bribery

SEC2019_Everbridge_1119_360x184customcontent

Events

December 17, 2019

Conducting a Workplace Violence Threat Analysis and Developing a Response Plan

There are few situations a security professional will face that is more serious than a potential workplace violence threat. Every security professional knows and understands that all employers have a legal, ethical and moral duty to take reasonable steps to prevent and respond to threats of violence in their workplace.
January 23, 2020

The Value of a Unified Approach to Critical Event Management

From extreme weather to cyberattacks to workplace violence, every organization will experience at least one, if not multiple, critical events per year. And in today’s interconnected digital and physical world, the cascading safety, brand, and revenue impacts of critical events are more severe. Organizations need to be prepared through a unified and rapid response to these events.
View All Submit An Event

Poll

Emergency Communications

What does your enterprise use to communicate emergencies to company employees?
View Results Poll Archive

Products

Effective Security Management, 6th Edition

Effective Security Management, 6th Edition

 Effective Security Management, 5e, teaches practicing security professionals how to build their careers by mastering the fundamentals of good management. Charles Sennewald brings a time-tested blend of common sense, wisdom, and humor to this bestselling introduction to workplace dynamics. 

See More Products
SEC500_250x180 clear

Security Magazine

SEC-December-2019-Cover_144px

2019 December

This month, Security magazine brings you the 2019 Guarding Report, featuring David Komendat, Boeing CSO, and many other public safety leaders to discuss threats and solutions for 2020 and security officer training. Also, we highlight Hector Rodriguez, Director of Public Safety and Security at Marymount California University, CCPA regulations, NIST standards, VMS and much more.

View More Create Account
  • More
    • Market Research
    • Custom Content & Marketing Services
    • Security Group
    • Editorial Guidelines
    • Privacy Policy
    • Survey And Sample
  • Want More
    • Subscribe
    • Connect
    • Partners

Copyright ©2019. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing