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Home » Customer Service in Security

Articles Tagged with ''Customer Service in Security''

5 Major Issues Campus Security Officers Will Face Today

Glenn Rosenberg
May 27, 2014
The constituencies of America’s colleges and universities are changing. Many schools are seeing new populations arrive on campus, and colleges are competing for a diminishing and changing student body.
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5 Ways Security Improves Business Intelligence

Jay Hauhn
January 28, 2014
Integrated video surveillance, intrusion detection and access control have been key security measures businesses have been using for years. They also happen to be some of the best resources businesses should be using to improve business intelligence.
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Hospital Security Lapses in 2013 Turn Spotlight on Security Officer Training

Bernard Scaglione
January 14, 2014
On September 19, 2013, 57-year-old Lynne Spalding was admitted to San Francisco General Hospital for a bladder infection. Last seen in her hospital room on September 21, she was found dead in a stairwell at the hospital on October 8th.
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Retail Video Balances Security and Sales

James Connolly wanted to significantly cut losses while having better images for liability and prosecution use.
zalud-2016-200px.jpg
Bill Zalud
June 1, 2013

 

It’s a balancing act. James Connolly wanted to significantly cut losses while having better images for liability and prosecution use. Tatiana Fokina, on the other hand, wanted to create a secure shopping experience that matches her inventory and customer profile.


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How Long-Term Partnerships Benefit End Users and Integrators

Jason Oakley
April 8, 2013
Long-term business relationships can be a win-win proposition for security integrators and executives alike.
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Understand Shopper Behavior to Improve Security

March 16, 2011

Nextiva Retail Traffic Analytics can be implemented in a single store or across multiple operations to allow you to better understand in-store customer behaviors to improve retail security. 


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The Hostile Customer: Assessing the Risk to Your Organization

Bruno Pavlicek
March 1, 2011

When we think of security in the retail environment, we traditionally tend to picture shoplifting, credit card fraud, check fraud, identity theft and employee theft. But how often do you, as a security professional, or your retail team, consider the potential security and liability risk of hostile customers?


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