Brent O'Bryan

Brent O’Bryan, SPHR, SHRM-SCP, is Senior Vice President, Training & Organizational Effectiveness at Allied Universal. He has over two decades of experience recruiting, hiring, managing, coaching and developing employees at all levels for Allied Universal. As a certified DISC coach, Emotional Intelligence ESCI 360 Coach, Situational Leadership instructor and a Consultative Selling Skills trainer, he designs and implements programs for culture and change management, coaching skills and leadership development. He earned a BA in Psychology from Calvin College and an MSA in Human Resource Management from West Chester University. He can be reached at Brent.OBryan@aus.com. (Image courtesy of O'Bryan)

Education & Training

Tools and training for security professionals

Brent O'Bryan

May 14, 2021

While many people around the country were under stay-at-home orders, many security professionals, classified by the federal government as essential personnel, have continued to report to work during the pandemic. The heart and soul of the physical security business are the nation’s contract security professionals who assume leadership roles – sometimes with lifesaving ramifications – at facilities across country. Security professionals act as the first line of defense against civil unrest, violence, terrorist attacks and the pandemic.

Customer Service Vital to Security Officer Sector

From welcoming employees and guests with a warm and friendly smile to giving directions, the customer service role that security personnel play is infinite.

Brent O'Bryan

March 19, 2019

What is a required to create a customer-centric culture in your security enterprise?

Brent O'Bryan

October 22, 2013

When an emergency occurs, whether it is a cardiac or first-aid emergency, or a natural disaster or workplace violence incident, the emergency responder who makes the difference between life and death is one who is well trained.

Brent O'Bryan

September 4, 2012

Security officers are our first line of defense and work tirelessly for our protection. Behind the public face of the security officer lives an expertly prepared and ever vigilant professional who is well-trained and highly knowledgeable about their location and market.

Domestic violence remains a complex driver of workplace violence, creating high-risk scenarios that require coordination across departments without clear ownership. Learn how threat management teams can manage domestic violence referrals from the start.

OSHA fines grab headlines, but most compliance issues start with everyday operational gaps: missed protocols, unsecured areas, or slow response. Learn how emerging technologies & AI can be leveraged towards a more proactive model of compliance.

Brent O'Bryan

ARTICLES

Tools and training for security professionals

Customer Service Vital to Security Officer Sector

How Life Safety Training Turns Security Officers into First Responders

Educating Security Officers with Sector-Specific Training

Sign-up to receive top management & result-driven techniques in the industry.

Join over 20,000+ industry leaders who receive our premium content.