Brent O'Bryan

Brent O’Bryan, SPHR, SHRM-SCP, is Senior Vice President, Training & Organizational Effectiveness at Allied Universal. He has over two decades of experience recruiting, hiring, managing, coaching and developing employees at all levels for Allied Universal. As a certified DISC coach, Emotional Intelligence ESCI 360 Coach, Situational Leadership instructor and a Consultative Selling Skills trainer, he designs and implements programs for culture and change management, coaching skills and leadership development. He earned a BA in Psychology from Calvin College and an MSA in Human Resource Management from West Chester University. He can be reached at Brent.OBryan@aus.com. (Image courtesy of O'Bryan)

Education & Training

Tools and training for security professionals

Brent O'Bryan

May 14, 2021

While many people around the country were under stay-at-home orders, many security professionals, classified by the federal government as essential personnel, have continued to report to work during the pandemic. The heart and soul of the physical security business are the nation’s contract security professionals who assume leadership roles – sometimes with lifesaving ramifications – at facilities across country. Security professionals act as the first line of defense against civil unrest, violence, terrorist attacks and the pandemic.

Customer Service Vital to Security Officer Sector

From welcoming employees and guests with a warm and friendly smile to giving directions, the customer service role that security personnel play is infinite.

Brent O'Bryan

March 19, 2019

What is a required to create a customer-centric culture in your security enterprise?

Brent O'Bryan

October 22, 2013

When an emergency occurs, whether it is a cardiac or first-aid emergency, or a natural disaster or workplace violence incident, the emergency responder who makes the difference between life and death is one who is well trained.

Brent O'Bryan

September 4, 2012

Security officers are our first line of defense and work tirelessly for our protection. Behind the public face of the security officer lives an expertly prepared and ever vigilant professional who is well-trained and highly knowledgeable about their location and market.

LIVE: August 19, 2026 at 2 PM EDT We'll examine where AI can deliver meaningful value, where incomplete context or black-box reasoning can introduce risk, and what governance, validation, and evidence-traceability controls organizations should establish.

LIVE: August 25, 2026 at 2 PM EDT Learn why critical infrastructure security has become a national security imperative, and the strategies organizations can adopt to improve visibility, collaboration, and response across their security operations.

Brent O'Bryan

ARTICLES

Tools and training for security professionals

Customer Service Vital to Security Officer Sector

How Life Safety Training Turns Security Officers into First Responders

Educating Security Officers with Sector-Specific Training

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