Chauffeur or security driver?

To get the greatest return on investment (ROI), the leader of the security detail needs to share their security and risk expectations with the drivers in the shortest amount of time. It can be an uphill battle at times. The security professional will be fighting years of chauffeur experience, which is very customer service-centric and lacks the security mindset. Standard practices like exiting the vehicle to open doors for the passengers, unlocking vehicle doors prior to arrival, or even having a cigarette and a quick chat with the doorman is not just standard practice, but good for business for chauffeurs. Still, these practices are unacceptable in a security operation and will likely put everyone at a higher risk.

It’s important to define several subtle, significant differences that distinguish a chauffeur from a security driver. To be a chauffeur, one must have a state-issued driver’s license, meet age requirements, have several years of experience behind the wheel and have a vehicle. They must successfully complete specialized training, which may include an intensive seminars or classroom instruction in proper etiquette, communication skills, passenger safety and customer service, in order to attain a chauffeur’s license.

A security driver, on the other hand, must have all of the attributes mentioned above, as well as:

• Advanced driver training to mitigate behind-the-wheel emergencies
• Escaping deliberate attacks
• Experience with and knowledge of vehicle dynamics
• A security mindset
• Knowledge and practice with detecting hostile surveillance
• Evasive/protective driving skills

Security drivers must possess these skills and more, all while conducting themselves like a chauffeur.

Increasing driver security awareness

With that in mind, let’s say an executive protection detail involves a great chauffeur, but not a security driver. A chauffeur may be used to dealing with VIPs and high-profile individuals, but being part of a security detail isn’t an everyday occurrence for them. They may not even understand the reason for security’s presence at all.

To educate drivers on the importance of security, executive protection professionals should initiate extended conversations to ensure everyone is on the same page and aware of their roles and functions in the operation.

These conversations serve several purposes, of which only a few are: teaching drivers/chauffeurs the security mindset, allowing practitioners to assess any previous security knowledge and capabilities of the chauffeurs, building team cohesion, and offering the security professional an opportunity to outline roles and responsibilities for everyone involved. This increases the chance that future trips will use the chauffeur’s services and increases trust in the chauffeur’s abilities and willingness to take ownership of their new roles.

As for the chauffeur, all that is required to show ownership is that they demonstrate this newly acquired knowledge by adhering to some rudimentary security driver protocols such as lane capture, maintaining motorcade intervals, and not exiting the driver’s seat to open doors for the passengers. That last one usually requires a friendly reminder just before arriving at a destination.

In appreciation and recognition, a kind word, a grateful handshake or even a fist bump is usually all that’s needed from the security professional to acknowledge the chauffeur’s performance and solidify their ownership of the security mindset. Any subsequent reminders or additional security insights that may be offered, when done constructively and with a smile, will add to their acceptance into the operation and build on their newfound security mindset. By creating ownership in the process and networking with chauffeurs, this will make the current trip smoother, and they may even go the extra mile (pun intended) to help ensure the entire group’s safety. By all accounts, it’s a capability multiplier.

Executive protection benefits of staff with security mindsets

Utilizing local resources like chauffeurs can be the best option in terms of security. As mentioned before, they may require some training, but the benefits can surpass the cost — and the ROI could be higher than expected, especially if no one in the group speaks the local language.

Local resources can be a potent tool. In some cases, a local chauffeur may be able to obtain items that are difficult to procure in specific regions. In other cases, they may understand the ins and outs of a potentially dangerous traffic stop and mitigate further delays simply by being “a local,” which increases a chauffeur’s value.

Networking with other staff members can also have its advantages. Sharing information and increasing security awareness can reap unseen rewards. Intelligence gained from collaborations with personal assistants, house staff, and other employees in the protected individual’s circle can prove to be invaluable.

Strategic information shared with the right person at the right time can build a foundation of trust while positively affecting the protected individual. For example, staff members can glean information regarding how the protected individual is feeling, itineraries that are likely to change, and even if they are happy with their security. By building relationships with staff and emphasizing a security mindset in those conversations, security professionals can help all staff recognize actionable intelligence and potentially dangerous situations.

When it’s all added together, trust in the protected individual and the team, ownership in the roles, and using the security mindset, the capability of the entire team gets multiplied. The whole team — security practitioners, security drivers and all other staff — increases their effectiveness and potentially decreases their workload due to sharing information through a security mindset.