Security magazine launched its inaugural Top Cybersecurity Leaders program for 2021. Security partnered with (ISC)², the world’s leading cybersecurity professional organization, to find enterprise information security executives who have made and continue to make significant contributions in the cybersecurity space to their organizations and the security profession. 

Security magazine is pleased to present our inaugural Top Cybersecurity Leaders for 2021. Security partnered with (ISC)², the world’s leading cybersecurity professional organization, to find enterprise information security executives who have made and continue to make significant contributions in the cybersecurity space to their organizations and the security profession. They were nominated by their colleagues and associates, and were chosen based upon their leadership qualities and the overall positive impact that their cybersecurity projects, programs or departments have had on their shareholders, organizations, colleagues and the general public.

Someone of a cynical persuasion may think it was only a matter of time until ‘outsourcing’ came to the cybercrime business. While this inevitability may be debatable, the early success of the model certainly isn’t.

As a result of major cyberattacks in 2020, security leaders were forced to be even more cognizant of their approach to protecting their organization, often forcing them to refine and future proof their approaches to this new world of security. After watching the events of 2020 and analyzing threat actors’ approaches, here’s what I expect to see in 2021:

Contact center call volumes will vary from industry to industry and from month to month, but the general trend is steeply upward.  Adding new agents isn’t the only or even the most efficient way that contact center managers can respond to the great COVID crunch of 2021. A properly deployed Interactive Voice Response system can make workloads manageable for agents while keeping customers from long and frustrating minutes on hold. Still, new options for callers may correspond to new opportunities for attackers. 

As the global pandemic forces more people to work remotely than ever before, it’s important to take steps to protect both your personal and company data from online threats.