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Home » Keywords: » Customer Service in Security

Items Tagged with 'Customer Service in Security'

ARTICLES

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Solving the key CX issues for Gen Z consumers

Rafael Lourenco
July 6, 2022

Fixing the Gen Z fraud and false declines problem requires understanding how this generation shops online and what’s causing the issues they face.


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Access control, customer service among top security guard responsibilities

Madeline lauver headshot
Madeline Lauver
October 22, 2021

The International Foundation for Protection Officers (IFPO) has released "The Competence of Frontline Security Professionals and What They Say About Their Work," a research project about security officers' roles and perceptions of their experiences in the industry.


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The Keys to the Treasury Kingdom

Financial Institutions Are Not Confident About Digital Transformation

October 29, 2019
Only 17 percent of banks have succeeded in digitally transforming at scale, according to the 2019 Innovation in Retail Banking report. 
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SEC0319-Officer-Feat-slide1_900px

Customer Service Vital to Security Officer Sector

From welcoming employees and guests with a warm and friendly smile to giving directions, the customer service role that security personnel play is infinite.
Allied
Brent O'Bryan
March 19, 2019

What is a required to create a customer-centric culture in your security enterprise?


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SEC1118-profile4-feat-slide_900px

Jim Gaudet: A Mile Wide and Inches Deep

November 6, 2018

“I like that our company particularly, and this sector generally, is really customer-service oriented and a people industry,” says Jim Gaudet, Senior Loss Prevention Investigator for Associated Grocers of New England.


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Mercedes-Benz Stadium

Hiring, Training and Retention at the Mercedes-Benz Stadium

July 13, 2018

When the Mercedez-Benz Stadium was being built, leadership at AMB Sports & Entertainment decided to aim high when it comes to the quality of experience for fans attending events and games there. One key factor to becoming an “elite” venue, says Joe Coomer, CSSP, Vice President, Security, AMB Sports & Entertainment, was the game day associates – including parking attendants, ushers, beer vendors, the popcorn guy and, of course, the security staff.


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global-enews

4 Best Practices for Global Integration

Why More Isn’t Better and Communication Is the Key to Better Global Business
Mike Kuhn
January 30, 2018

With estimates hovering around the $1 trillion mark for security products and services spending in the next five years, according to Cybersecurity Ventures’ Cybersecurity Market Report, it’s no wonder security executives are on the lookout for best practices for global integration. The best approach is for security systems integrators to invest in and embed with their global customers to provide consistency and serve as their single point of contact for all their systems integration needs.


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install-enews

10 Things to Require from Your Access Control Provider

Robert Laughlin
November 14, 2017
Access control providers continue to develop innovative new technologies that deliver greater value and control for end users, but technology is only one part of the access control story. Equally important is what happens before, during and after the sale, so that you get the most out of your access control system. What are the 10 things that you should demand and receive from your access control provider?
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customer service

How to Evaluate Your Access Control Provider’s Customer Service

Robert Laughlin
October 31, 2017
The critical nature of access control and other security products and systems makes it extremely important to select a vendor who delivers strong customer service and satisfaction, helping you create a secure enterprise and better mitigate security risks. Here are a few tips on how to best evaluate your future access control provider.
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speed lane

You Deserve to be Delighted: 10 Essential Elements to Look for in a Security Entrance Manufacturer

Tracie Thomas
July 11, 2017
Today’s security entrances can last 10 years or more, so your organization can go years without installing a single new entrance.
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