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The International Foundation for Protection Officers (IFPO) has released "The Competence of Frontline
Security Professionals
and What They Say About
Their Work," a research project about security officers' roles and perceptions of their experiences in the industry.
From welcoming employees and guests with a warm and friendly smile to giving directions, the customer service role that security personnel play is infinite.
“I like that our company particularly, and this sector generally, is really customer-service oriented and a people industry,” says Jim Gaudet, Senior Loss Prevention Investigator for Associated Grocers of New England.
When the Mercedez-Benz Stadium was being built, leadership at AMB Sports & Entertainment decided to aim high when it comes to the quality of experience for fans attending events and games there. One key factor to becoming an “elite” venue, says Joe Coomer, CSSP, Vice President, Security, AMB Sports & Entertainment, was the game day associates – including parking attendants, ushers, beer vendors, the popcorn guy and, of course, the security staff.
With estimates hovering around the $1 trillion mark for security products and services spending in the next five years, according to Cybersecurity Ventures’ Cybersecurity Market Report, it’s no wonder security executives are on the lookout for best practices for global integration. The best approach is for security systems integrators to invest in and embed with their global customers to provide consistency and serve as their single point of contact for all their systems integration needs.
Access control providers continue to develop innovative new technologies that deliver greater value and control for end users, but technology is only one part of the access control story. Equally important is what happens before, during and after the sale, so that you get the most out of your access control system. What are the 10 things that you should demand and receive from your access control provider?
The critical nature of access control and other security products and systems makes it extremely important to select a vendor who delivers strong customer service and satisfaction, helping you create a secure enterprise and better mitigate security risks. Here are a few tips on how to best evaluate your future access control provider.