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Home » Keywords: » call centers

Items Tagged with 'call centers'

ARTICLES

call center employee

Which bank authentication methods let fraudsters in?

Madeline lauver headshot
Madeline Lauver
April 25, 2022

The 2022 Voice Intelligence and Security Report from Pindrop analyzes how fraudsters exploit customer service call centers to complete account takeovers and other fraud methods.


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call-center-freepik1170x658.jpg

Europol arrests 100+ individuals over multi-million call center scam

Maria Henriquez
March 30, 2022

With the support of Europol, law enforcement agencies in Latvia and Lithuania detained over 100 people suspected of defrauding victims across the world in an international call center scam. 


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call-center-freepik.jpg

Making sure customers’ voices are heard — and scammers’ voices are silenced

Collindavis
Collin Davis
August 31, 2021

Any organization handling personally identifiable information through an IVR or contact center must secure its systems and implement proper risk management protocols. If they don’t, they and their customers may well suffer severe financial and reputational damage in the years to come.


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scam alert

Don’t let IVR fraudsters exploit COVID

Matt Garland
February 26, 2021

Contact center call volumes will vary from industry to industry and from month to month, but the general trend is steeply upward.  Adding new agents isn’t the only or even the most efficient way that contact center managers can respond to the great COVID crunch of 2021. A properly deployed Interactive Voice Response system can make workloads manageable for agents while keeping customers from long and frustrating minutes on hold. Still, new options for callers may correspond to new opportunities for attackers. 


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attack-cyberenews

How Call Centers are the Weakest Links in Authentication Chain

March 21, 2019

As companies increase their cybersecurity defenses, fraudsters are now targeting call centers with easily obtained and plentiful personally identifying information and they are sharing it too.


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Call Center Fraud Increased 113% in 2016

April 26, 2017

Call center fraud is rising at an astronomical rate, increasing 113% in 2016.


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monitor 2 responsive default security

Call Center Fraud Attacks Have Increased 45% Since 2013

May 10, 2016

Strong online and mobile security, coupled with the rollout of EMV chip cards in the US means cybercriminals are changing tactics, exploiting the weakest link in the organization: the call center.


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Generic Image for Enterprise Services

Survey Reports 30-Percent Rise in Phone Fraud

June 18, 2015

 Research from Pindrop Security has found a 30-percent rise in phone fraud attacks on enterprises and more than 86.2 million attacks per month on U.S. consumers.


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