Collin Davis

Collin Davis is the CTO of Pindrop. He has a background in both Voice and Security. Davis spent the last 8 years at AWS where he ran multiple cloud services at a large scale. During his time there, he founded Alexa for Business and took it from conception to launch in order to help customers voice-enable their conference rooms, lobbies, hospital rooms, hotel rooms, and even warehouses with Alexa.

No more trade-offs: With AI, banks can both improve CX and enhance security

Collin Davis

October 12, 2021

With the help of artificial intelligence (AI), banks can offer better customer service while significantly enhancing the efficacy of their security. AI can assist in fraud detection efforts at large and small banks.

Making sure customers’ voices are heard — and scammers’ voices are silenced

Collin Davis

August 31, 2021

Any organization handling personally identifiable information through an IVR or contact center must secure its systems and implement proper risk management protocols. If they don’t, they and their customers may well suffer severe financial and reputational damage in the years to come.

Domestic violence remains a complex driver of workplace violence, creating high-risk scenarios that require coordination across departments without clear ownership. Learn how threat management teams can manage domestic violence referrals from the start.

OSHA fines grab headlines, but most compliance issues start with everyday operational gaps: missed protocols, unsecured areas, or slow response. Learn how emerging technologies & AI can be leveraged towards a more proactive model of compliance.

Collin Davis

ARTICLES

No more trade-offs: With AI, banks can both improve CX and enhance security

Making sure customers’ voices are heard — and scammers’ voices are silenced

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