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Any organization handling personally identifiable information through an IVR or contact center must secure its systems and implement proper risk management protocols. If they don’t, they and their customers may well suffer severe financial and reputational damage in the years to come.

Terri Patterson is a recognized expert in behavioral assessment and risk mitigation and a Principal in Control Risks’ Crisis and Security Consulting practice. Here, Patterson delves into the impact of mental health issues in the corporate environment.

President Biden’s executive order on improving the nation’s cybersecurity will impact device manufacturers—even those that don’t sell to the Federal government.

Current cybersecurity professionals and educators can change the narrative, but only if we take individual responsibility to engage with others and be visible members of our communities. Otherwise, the issue of a lack of diversity in the field won’t address itself.

Innovations in thermal detection technology make it much easier for waste management companies to prevent fires before they happen — not only making the job safer but also avoiding environmental pollution and saving precious resources during summer droughts.  

Jeff Spoerndle, Vice President of BEST Crowd Management, who has led efforts to ensure training is provided to employees on emergency response in a high-threat situation, discusses the potential threat of domestic violent extremism at large events and critical safety considerations for venues. 

Risk assessments aren’t being done the right way – and that can lead to multiple problems for businesses. It’s time for a risk assessment redo.