“We treat everyone, from kindergarten on up, with respect,” says Joseph Perchetti, Supervisor of Security for the Radnor, Penn., Public School District. “They are our customers, and their taxes pay our salaries. We go the extra mile to make sure they are secure and to ensure that they can focus on education.”

“Leadership is best done by leading by example and through respect for others,” says Patrick Murphy, Senior Director, Global Safety and Security Services for Marriott International Inc. The black belt martial arts professional turned CSO has set the example for leadership during his outstanding career. “After martial arts, I asked myself, ‘Now what?’ I saw an advertisement for an executive protection academy. One thing led to another, and before I knew it I was a bodyguard for the Chairman and President of what was at first a small, fast-growing company.”

“Leadership is about understanding yourself first, recognizing strengths and weaknesses, and targeting continuous improvement,” says Mike Howard, Chief Security Officer at Microsoft. “It is an attitude and mindset to focus on the team and organizational goals first. Leaders are able to change focus from subject matter expertise to a focus on their team by setting strategic goals, letting go of the details and steering the team through execution.”

“When I had the opportunity to move from parking and transportation at the University to leading the strategic security and safety effort on campus, we made a very strategic and important decision to build the structure to be broader than law enforcement. We incorporated all aspects of campus safety and security,” says Dr. Bob Harkins of the University of Texas, Austin. “That decision speaks volumes about the leadership at the University. It was a decision to make this department an enabler for the business of protecting and educating students, faculty and staff. That was a very strategic decision encompassing law enforcement, campus safety and security, business continuity and risk management as core missions.”

“Managers care for the body of the organization. But leaders care for the spirit. And great leaders care about both. That is not my saying, but it is how I view leadership in any successful business,” says Tim Caddigan, Director, Corporate Security & Facilities for Altria Client Services.

“When did Iget programmed? I’d have to say my mom was a huge contributor to molding my altruistic mindset growing up. My Mom never drove by someone or something in need. We’d always say, ‘Oh mom, don’t stop. Not again!’ But she always did.” And with that Bertsch has been an enthusiastic volunteer and then ‘CSO’ to make communities and events better through solid risk management and resilience.

The number of companies falling victim to fraud has increased in the past year, according to the 2013 Kroll Global Fraud Report.

U.S. Representative Mike Rogers (R-MI) is hard at work in Washington D.C., despite Congressional recess, when other lawmakers have returned to their respective districts and even the President and his family escape the heat to a vacation destination. 

More and more, security is focusing its value proposition on a service culture. While this topic has been raised by many CSOs in recent years, the volume and frequency of the subject reached a peak recently and deserves some attention.