Contact center call volumes will vary from industry to industry and from month to month, but the general trend is steeply upward. Adding new agents isn’t the only or even the most efficient way that contact center managers can respond to the great COVID crunch of 2021. A properly deployed Interactive Voice Response system can make workloads manageable for agents while keeping customers from long and frustrating minutes on hold. Still, new options for callers may correspond to new opportunities for attackers.
Quantum computing, the use of quantum phenomena such as superposition and entanglement to perform computation, is expected to impact many sectors, including healthcare, energy, finance, entertainment, and security.
Before this large-scale impact is achieved, several challenges need to be overcome, and security leaders should start preparing for this change, says Sergey Strakhov, Chief Technology Officer at IronCap. Here, we talk to Strakhov about the impact quantum computing will have on security and the potential risks it poses.
As the global pandemic forces more people to work remotely than ever before, it’s important to take steps to protect both your personal and company data from online threats.
As cybercriminals continue to revel in the surge of employees using weak or vulnerable methods to remotely access workplace systems, organizations are increasingly looking to boost overall security by eliminating passwords, and instead opting for passwordless authentication. Here, we talk to Shimrit Tzur-David, CTO of Secret Double Octopus, about recent developments in this technology.
Erik Antons, Chief Security Officer of Whirlpool Corporation gives Security his first-hand account of his inspired career in security, including navigating a layoff and coming out on the other side.
Indeed, over the past few years, ransomware operators have shifted tactics, moving from widespread targeting intended to collect smaller ransoms from several entities to being more selective in what organizations are targeted and setting larger ransom amounts. One recent tactic revealed ransomware operators using virtual machine to evade detection, which was quickly adopted by other groups.
The IoT security bill is a step in the right direction, as it addresses one of the biggest gaps in software security overall -- generating awareness. But, as the use of connected devices continues to exponentially grow over time, we must ask ourselves: is it enough? Let’s explore.
Local governments, including counties and municipalities, face unique cybersecurity challenges that can too easily disrupt the delivery of mission-critical services. With continuous threats of ransomware and other malicious attacks to derail day-to-day municipality function, like water infrastructure, waste management and more, the security of these entities is of top national priority. Here, we talk to Mike Hamilton, CISO for government cybersecurity firm, CI Security, about the biggest threats to the U.S. critical infrastructure.
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