More information on the cyberattacks against Marks & Spencer (M&S) and Co-op has emerged, revealing that hackers deceived IT workers into resetting passwords.
Managing loyalty programs isn’t without its challenges. With evolving privacy laws and growing consumer awareness, businesses must carefully balance personalization with privacy.
A new survey found that fraud attacks on call centers are on the rise, based on growth from 2021 to 2022, with financial industry respondents noting an even more acute increase.