One thing is clear, successful help desks need to be highly focused on customer service, yet they can present a security risk for the same reason they are in business, helping a user, says Barb Filkins, SANS analyst and author of a report based on a recent survey. The only real way to solve the problem is to build security into the business of help desk.
Electronic data breaches put the personal information of 2.5 million Californians at risk in 2012, according to a report released days ago by Attorney General Kamala Harris.
A Californian software company which sued the Chinese government for pirating its products was targeted by hackers from that country for the three years of the resulting legal proceedings.
This week, legislation to establish better security of public and private cyber infrastructure died in the U.S. Senate after businesses, through the U.S. Chamber of Commerce, fought the proposal, claiming the improvements were too expensive.
Hackers from loose online confederation Anonymous defaced several Panda Security websites in response to the arrest of six LulzSec hackers after one of them released information to the FBI.
During a significant period of time, the U.S. Chamber of Commerce computer network was hacked into by people using hundreds of Internet addresses but linked to a group in China. One goal was copying emails of chamber staffers who cover Asian businesses.
Found more often at ATMs and gas station checkouts, supermarkets in California discovered skimmers at self-checkout terminals. They delayed notifying customers because they thought they had prevented a security breach but more than a hundred customers reported thefts.
Attacks on PlayStation Network records and Sony problems handling the situation underscore the need to protect corporate reputations as well as customer data.