Fletcher was the key author and proponent of Kari’s Law, the legislation that ensures any 911 caller can reach a Public Safety Answering Point (PSAP) when dialing 911 from a multi-line telephone system.

Prior to his election, Fletcher served four terms on the NENA Institute Board, the body charged with overseeing the Emergency Number Professional Certification Program. Fletcher has also collaborated with the European Emergency Number Association and APCO International, where he has contributed to several domestic and international standards committees. He has been an active board member for the Kari Hunt Foundation, and the Denise Amber Lee Foundation, both 501c(3) public safety advocacy groups, the SCTC VP Education/Webinars, and the RapidSOS Technical Advisory Board since its inception.