As employees return to the office, DoorDash is using robotics security technology to help build safe and modern workplaces. 

DoorDash has implemented Cobalt’s artificial intelligence (AI) automated robots to increase security for its corporate offices and help its employees safely transition back to the office. This is the first time DoorDash has deployed AI robots in its office to secure the workplace.

The company was looking at automation technology to optimize its operations by transitioning high-volume repetitive tasks to robots that could perform them more efficiently. DoorDash’s Global Safety and Security team collaborated with Cobalt and used its robotics technology to deploy a fully-integrated and robot-automated COVID-19 screening and check-in system across its corporate offices in early 2020. 

Using robot automation allowed DoorDash to reduce COVID-19 transmission risk in its offices and enabled the company to enforce mask-wearing, social distancing, and other health and safety protocols without putting its team at risk. The robot can independently identify and flag security-relevant anomalies like people, sounds, motion, doors and windows and missing assets. Each robot has a screen for communication between remote security specialists and people on-site.

As more employees returned to the office, DoorDash began using robots to perform routine security tasks, including patrols for hazard and threat identification, perimeter control, security escorts, and alarm response.

“DoorDash is fully committed to the safety and security of its employees and workplaces. By placing leading technologies and data at the center of our workplace strategy, we have been able to achieve our safety and security objectives while simultaneously fostering the curated experiences that drive human connection and innovation,” says Chris Cherry, Head of Global Safety and Security at DoorDash. “The same ingredients that went into building DoorDash into a multi-category leader are present in how we approach safety and security at DoorDash. From the very beginning of our partnership, Cobalt has understood this and enabled us to experiment, measure, and adapt rapidly to the dynamic needs of our employees and the challenges of the modern workplace.”

The security technology has enabled DoorDash to deliver reliability, quality, and employee experiences in its workplaces and is a pillar of DoorDash’s workplace safety and security strategy. Cherry adds, “We are truly in the earliest stages of a cultural shift that is driving the reimagination of the workplace experience and one thing is clear: technology is going to be central to that experience.”