Security Magazine logo
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
  • MANAGEMENT
  • PHYSICAL
  • CYBER
  • BLOG
  • COLUMNS
  • EXCLUSIVES
  • SECTORS
  • EVENTS
  • MEDIA
  • MORE
  • EMAG
  • SIGN UP!
cart
facebook twitter linkedin youtube
  • NEWS
  • Security Newswire
  • Technologies & Solutions
  • MANAGEMENT
  • Leadership Management
  • Enterprise Services
  • Security Education & Training
  • Logical Security
  • Security & Business Resilience
  • Profiles in Excellence
  • PHYSICAL
  • Access Management
  • Fire & Life Safety
  • Identity Management
  • Physical Security
  • Video Surveillance
  • Case Studies (Physical)
  • CYBER
  • Cybersecurity News
  • More
  • COLUMNS
  • Cyber Tactics
  • Leadership & Management
  • Security Talk
  • Career Intelligence
  • Leader to Leader
  • Cybersecurity Education & Training
  • EXCLUSIVES
  • Annual Guarding Report
  • Most Influential People in Security
  • The Security Benchmark Report
  • The Security Leadership Issue
  • Top Guard and Security Officer Companies
  • Top Cybersecurity Leaders
  • Women in Security
  • SECTORS
  • Arenas / Stadiums / Leagues / Entertainment
  • Banking/Finance/Insurance
  • Construction, Real Estate, Property Management
  • Education: K-12
  • Education: University
  • Government: Federal, State and Local
  • Hospitality & Casinos
  • Hospitals & Medical Centers
  • Infrastructure:Electric,Gas & Water
  • Ports: Sea, Land, & Air
  • Retail/Restaurants/Convenience
  • Transportation/Logistics/Supply Chain/Distribution/ Warehousing
  • EVENTS
  • Industry Events
  • Webinars
  • Solutions by Sector
  • Security 500 Conference
  • MEDIA
  • Videos
  • Podcasts
  • Polls
  • Photo Galleries
  • Videos
  • Cybersecurity & Geopolitical Discussion
  • Ask Me Anything (AMA) Series
  • MORE
  • Call for Entries
  • Classifieds & Job Listings
  • Continuing Education
  • Newsletter
  • Sponsor Insights
  • Store
  • White Papers
  • EMAG
  • eMagazine
  • This Month's Content
  • Advertise
Security Magazine logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Security Magazine logo
  • NEWS
    • Security Newswire
    • Technologies & Solutions
  • MANAGEMENT
    • Leadership Management
    • Enterprise Services
    • Security Education & Training
    • Logical Security
    • Security & Business Resilience
    • Profiles in Excellence
  • PHYSICAL
    • Access Management
    • Fire & Life Safety
    • Identity Management
    • Physical Security
    • Video Surveillance
    • Case Studies (Physical)
  • CYBER
    • Cybersecurity News
    • More
  • BLOG
  • COLUMNS
    • Cyber Tactics
    • Leadership & Management
    • Security Talk
    • Career Intelligence
    • Leader to Leader
    • Cybersecurity Education & Training
  • EXCLUSIVES
    • Annual Guarding Report
    • Most Influential People in Security
    • The Security Benchmark Report
    • The Security Leadership Issue
    • Top Guard and Security Officer Companies
    • Top Cybersecurity Leaders
    • Women in Security
  • SECTORS
    • Arenas / Stadiums / Leagues / Entertainment
    • Banking/Finance/Insurance
    • Construction, Real Estate, Property Management
    • Education: K-12
    • Education: University
    • Government: Federal, State and Local
    • Hospitality & Casinos
    • Hospitals & Medical Centers
    • Infrastructure:Electric,Gas & Water
    • Ports: Sea, Land, & Air
    • Retail/Restaurants/Convenience
    • Transportation/Logistics/Supply Chain/Distribution/ Warehousing
  • EVENTS
    • Industry Events
    • Webinars
    • Solutions by Sector
    • Security 500 Conference
  • MEDIA
    • Videos
      • Cybersecurity & Geopolitical Discussion
      • Ask Me Anything (AMA) Series
    • Podcasts
    • Polls
    • Photo Galleries
  • MORE
    • Call for Entries
    • Classifieds & Job Listings
    • Continuing Education
    • Newsletter
    • Sponsor Insights
    • Store
    • White Papers
  • EMAG
    • eMagazine
    • This Month's Content
    • Advertise
  • SIGN UP!
Security Enterprise ServicesSecurity Leadership and ManagementPhysical Security

Top Trends in Addressing Operational Challenges Through Technology in Physical Security

By Tim Lozier
surveillance
June 21, 2019

In the Security Guard industry, there is a tremendous level of complexity and market factors that are creating various challenges to reduce costs, improve profitability and operate in the most efficient manner possible. It’s one thing to theorize about market challenges and make assumptions, however, it is far more valuable and insightful to take a more quantitative approach and analyze data points to examine trends in security guard operations.

This is exactly what we did. Pulling from a recent survey of guarding firms in the U.S., we compiled a comprehensive set of data to outlines not only the key challenges facing guard companies today, but also look at how technology is becoming a mitigating factor in their operations.

Compiling a data set from a wide range of Security Guard Companies ranging in size and scope, we were able to uncover some interesting trends in operations that provide some insight into key challenges and opportunities within the market. 

Top Challenges facing Guard Firms: Turnover remains the Biggest Factor

When analyzing the data, one of the questions asked centered around what the biggest operational challenges that are facing security guard firms today:

Top Trends image-1

The result was that the majority of guard firms cited turnover as one of the most consistent threats facing their business. The ability to not only attract new talent but retain talent is one of the largest challenges in the industry.

The second and third major points are margins and profitability, followed by non-billable overtime. However, it’s important to note and surmise that one challenge can clearly lead into another. Without the right amount of resources to work a post, companies are forced to post guards that may be over hours and will ultimately incur non-billable overtime. Since they cannot bill for that time, this can cut into their overall margins and profitability:

Top Trends image-2

So in effect – turnover can be a catalyst for other challenges within an operation. So what are companies doing today to mitigate this risk of turnover?

 

Addressing Turnover:  Analysis of How Companies are Sourcing Talent and Retaining Resources

With an overwhelming competitive wage market, guarding firms are not just faced with competitive turnover – losing to another peer – but also turnover to other industries.  Favorable wage rates and a historically low unemployment rate contribute to resources simply leaving the industry altogether to seek better pay rates.  This is a major challenge to try and offer a competitive rate for a job that demands more of its employees for security and safety of a client. 

Retail is one of the largest competitive threats to the guarding industry today – the wage rates and fringe benefits from “big box” retail chains can impact the ability to retain talent, and security firms are forced to maintain competitive wage rates to keep staff on the payroll.  Ultimately, this cuts into their margins, which can force a company to seek efficiencies in operations.

How are firms sourcing and retaining new applicants?  And how much is spent in their overall budget to recruit and onboard resources?  This becomes a data point that can illustrate the level of effort required to keep the turnover trend at bay.

We looked at this, and asked how most guard firms find and recruit new talent:

Top Trends image-3

What’s interesting is the wide range of options that are employed by security guard firms. This indicates that there is no “magic bullet” in terms of recruiting talent; companies are trying various different ways to build their applicant pool. Forty-five percent of firms are using some sort of digital outreach, whether through job boards or digital classified ads, while another 27 percent are leveraging more traditional HR teams and recruiters to seek out applicants. 

Perhaps the most interesting factor is the 26 percent that stated referrals still are a major source of their recruitment methods.  This is particularly of note in that referrals can be a lower cost source of recruitment and often can help to alleviate the burden of building a talent pool through paid methods.  Whether this is employee referral or client referral, it still stands to reason that security firms still have the ability to attract talent through this method.

What’s not outlined in the figure above is the actual cost to that is incurred for each employee that is hired.  Looking at the same group, we asked what the average employee cost per month to hire and onboard, including the cost of the recruiting methods, training and onboarding:

Top Trends image-4

As you can see, the figures are fairly split evenly, ranging from under $100 to over $300 per month per employee to attract, hire and onboard new talent. This isn’t completely surprising, considering that there is a need to keep hiring costs low. What isn’t factored into this data point is understanding how turnover can impact your costs.  For Example, if it costs you $100/employee/month to hire a new employee, and you have a 50 percent turnover rate, then for every $100 you spend on one employee, $50 of that is lost due to turnover. So you cost to hire an employee is really $150/employee/month with turnover factored into it. This is not a calculation most operators consider, and turnover rates need to be factored into the cost to hire.

 

Technology Adoption as a Means to Streamline Operations Amidst Challenges

What we’ve seen is that security guard firms are faced with challenges that contribute to their overall bottom line. Higher turnover will force an organization to absorb costs in recruiting and onboarding. Competitive job markets are driving higher wage rates to ensure an acceptable retention rate. Yet with all these factors, turnover can still trickle down to forcing potential non billable overtime, driving into overall margins. As a result of this cascading effect, companies are turning towards other methods to help achieve efficiencies and streamline their operations. One of those is in technology adoption.

Top Trends image-5

Looking at technology as a driver for many companies, we are seeing that the majority of guard firms have some level of software solution to help them manage their workforce. Of the respondents, around 70 percent state that they are using software solutions in their business. Digging deeper into the data, the majority of guard firms are using true software solutions for their operations:

Top Trends image-6

 

Mobility and Guard Workforce Management – A growing trend

Top Trends image-7

Part of the attraction of a software solution is that it provides a level of automation that eliminates manual entry, data errors, and gives companies a much better way to streamline operations and reduce costs.  Another important aspect is usability.  Companies want to adopt solutions that will drive value, and leverage a platform that is familiar to their end users.  Of the firms that have adopted technology, 74 percent are using a mobility technology to augment operations.

One of the powerful aspects of mobile is the ability to drive further value to get real-time information on operations.  By having these real-time operational aspects tracked, it’s a lot more beneficial to drive costs down and manage schedules more effectively. Below is a drill-down on how companies are leveraging mobile technology:

Top Trends image-8

The majority of these mobile functions contribute to the ability to access real-time activities within the context of operations.  This means being able to track the time worked, the activities within that time period, any incidents that might impact operations, and being able to gain visibility and control over those activities.  Data from mobile helps to create a larger view into operational efficiency, and allows business to see any impact of these operations on costs and profit margins.

 

Conclusion:  Building a Strategy to Offset Challenges

In this article, we’ve seen some interesting data points around the top challenges facing the Security Guard industry. Perhaps the biggest of which could be considered a catalyst for many other challenges, and that is Turnover and Retention. If you look at the data, an overwhelming number of respondents see turnover as a major challenge to maintaining operations within their business. With an increasing competitive job market, many security firms are not only competing with their peers for resources, but also other industries, such as retail, for a share of the job market.

The challenge of turnover can impact the business from multiple facets.  If an organization has limited resources, they may be forced to post guards that are over hours, which impacts non-billable overtime.  In turn, incurring non-billable overtime will ultimate cut into margins and impact profitability.  So one challenge bleeds into another.

With turnover as a constant challenge, companies need to look to other ways to help streamline operations, reduce costs and maximize their margins.  Most of this comes through technology adoption, specifically around solutions that combine both Web-based and mobile solutions. The primary focus for technology in alleviating operational constraints is to reduce the manual effort associated with maintaining schedules, optimize scheduling to provide a better allocation of billable resources, all with the goal of offsetting additional costs to ensure margins are as optimal as possible.

KEYWORDS: operational security retention security guard

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Tim lozier

Tim Lozier is the Director of Product Strategy at Valiant Solutions. He has an extensive background in software technology, and has been involved in the development of leading-edge technologies and strategies for workforce management solutions. Lozier is responsible for fostering the direction of and providing strategic leadership for Valiant Solutions' comprehensive platform for workforce management, with uniquely tailored solutions for Time and Labor Management, Payroll Management and Human Resource Management. 

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • Security's Top Cybersecurity Leaders 2024

    Security's Top Cybersecurity Leaders 2024

    Security magazine's Top Cybersecurity Leaders 2024 award...
    Security Leadership and Management
    By: Security Staff
  • cyber brain

    The intersection of cybersecurity and artificial intelligence

    Artificial intelligence (AI) is a valuable cybersecurity...
    Security Enterprise Services
    By: Pam Nigro
  • artificial intelligence AI graphic

    Assessing the pros and cons of AI for cybersecurity

    Artificial intelligence (AI) has significant implications...
    Cybersecurity Education & Training
    By: Charles Denyer
Manage My Account
  • Security eNewsletter & Other eNews Alerts
  • eMagazine Subscriptions
  • Manage My Preferences
  • Online Registration
  • Mobile App
  • Subscription Customer Service

Middle East Escalation, Humanitarian Law and Disinformation – Episode 25

Middle East Escalation, Humanitarian Law and Disinformation – Episode 25

The Money Laundering Machine: Inside the global crime epidemic - Episode 24

The Money Laundering Machine: Inside the global crime epidemic - Episode 24

Security’s Top 5 – 2024 Year in Review

Security’s Top 5 – 2024 Year in Review

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Security audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Security or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Sureview screen
    Sponsored bySureView Systems

    The Evolution of Automation in the Command Center

  • Crisis Response Team
    Sponsored byEverbridge

    Automate or Fall Behind – Crisis Response at the Speed of Risk

  • Perimeter security
    Sponsored byAMAROK

    Why Property Security is the New Competitive Advantage

Popular Stories

Rendered computer with keyboard

16B Login Credentials Exposed in World’s Largest Data Breach

Verizon on phone screen

61M Records Listed for Sale Online, Allegedly Belong to Verizon

Security camera

40,000 IoT Security Cameras Are Exposed Online

Fountain pen

Trump Administration Executive Order Changes Cybersecurity Policy

Red spiderweb

From Retail to Insurance, Scattered Spider Changes Targets

2025 Security Benchmark banner

Events

July 17, 2025

Tech in the Jungle: Leveraging Surveillance, Access Control, and Technology in Unique Environments

What do zebras, school groups and high-tech surveillance have in common? They're all part of a day’s work for the security team at the Toledo Zoo.

August 7, 2025

Threats to the Energy Sector: Implications for Corporate and National Security

The energy sector has found itself in the crosshairs of virtually every bad actor on the global stage.

View All Submit An Event

Products

Security Culture: A How-to Guide for Improving Security Culture and Dealing with People Risk in Your Organisation

Security Culture: A How-to Guide for Improving Security Culture and Dealing with People Risk in Your Organisation

See More Products

Related Articles

  • security guard freepik

    The fine line of security’s role as a deterrent: How people process and technology influence response

    See More
  • facialrecognition

    In the Age of Facial Recognition, The Human Element is Still Necessary

    See More
  • security letter

    The 2019 Security Letter: Key Insights and Takeaways

    See More

Related Products

See More Products
  • Physical-Layer-Security.gif

    Physical Layer Security in Wireless Communications

  • Hospitality-Security.gif

    Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment

  • CASP.jpg.jpg

    CASP+ CompTIA Advanced Security Practitioner Certification All-In-One Exam Guide...

See More Products
×

Sign-up to receive top management & result-driven techniques in the industry.

Join over 20,000+ industry leaders who receive our premium content.

SIGN UP TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • eNewsletter
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2025. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing

Security Magazine logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Security Magazine logo
  • NEWS
    • Security Newswire
    • Technologies & Solutions
  • MANAGEMENT
    • Leadership Management
    • Enterprise Services
    • Security Education & Training
    • Logical Security
    • Security & Business Resilience
    • Profiles in Excellence
  • PHYSICAL
    • Access Management
    • Fire & Life Safety
    • Identity Management
    • Physical Security
    • Video Surveillance
    • Case Studies (Physical)
  • CYBER
    • Cybersecurity News
    • More
  • BLOG
  • COLUMNS
    • Cyber Tactics
    • Leadership & Management
    • Security Talk
    • Career Intelligence
    • Leader to Leader
    • Cybersecurity Education & Training
  • EXCLUSIVES
    • Annual Guarding Report
    • Most Influential People in Security
    • The Security Benchmark Report
    • The Security Leadership Issue
    • Top Guard and Security Officer Companies
    • Top Cybersecurity Leaders
    • Women in Security
  • SECTORS
    • Arenas / Stadiums / Leagues / Entertainment
    • Banking/Finance/Insurance
    • Construction, Real Estate, Property Management
    • Education: K-12
    • Education: University
    • Government: Federal, State and Local
    • Hospitality & Casinos
    • Hospitals & Medical Centers
    • Infrastructure:Electric,Gas & Water
    • Ports: Sea, Land, & Air
    • Retail/Restaurants/Convenience
    • Transportation/Logistics/Supply Chain/Distribution/ Warehousing
  • EVENTS
    • Industry Events
    • Webinars
    • Solutions by Sector
    • Security 500 Conference
  • MEDIA
    • Videos
      • Cybersecurity & Geopolitical Discussion
      • Ask Me Anything (AMA) Series
    • Podcasts
    • Polls
    • Photo Galleries
  • MORE
    • Call for Entries
    • Classifieds & Job Listings
    • Continuing Education
    • Newsletter
    • Sponsor Insights
    • Store
    • White Papers
  • EMAG
    • eMagazine
    • This Month's Content
    • Advertise
  • SIGN UP!