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Security Newswire

Survey Reveals One in Three Experience Cell Phone Loss, Theft

Security Newswire
February 13, 2011

A new survey from Norton by Symantec reveals that 36 percent of consumers in the U.S. have fallen victim to cell phone loss or theft.

In the survey, Miami is revealed as the city with the highest rate of cell phone loss or theft against the 20 most populated cities in the U.S. In fact, 52 percent of respondents in Miami have experienced cell phone loss/theft. New York and Los Angeles were the #2 and #3 cities in the survey with 49 and 44 percent of respondents experiencing loss/theft respectively.

Frustration was the most dominant feeling consumers experienced when their mobile phone was lost or stolen, likely because 87 percent could neither remotely lock nor remotely wipe their phone's memory afterwards and more than half (54 percent) of all smartphone users did not password protect their phones. An overwhelming majority of respondents contacted their mobile service provider to resolve the situation as the first step and ultimately reported that it cost an average of $125.30 to resolve.

Top 20 US Cities For Cell Phone Loss/Theft, from Norton by Semantec:

1.  Miami - 52%
2.  New York - 49%
3.  Los Angeles - 44%
4.  Phoenix - 41%
5.  Sacramento - 41%
6.  Chicago - 40%
7.  Dallas - 39%
8.  Houston - 37%
9.  Philadelphia - 36%
10. Tampa - 36%
11. Cleveland - 36%
12. Boston - 35%
13. San Francisco - 35%
14. Atlanta - 34%
15. Orlando - 34%
16. Denver - 34%
17. Washington DC - 31%
18. Seattle - 31%
19. Detroit - 31%
20. Minneapolis - 29%

KEYWORDS: cellular communications data security

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