Hospitals & Medical Centers

Your #1 De-Escalation Technique: Customer Service

The path to ‘zero incidents’ starts with zero excuses.

October 1, 2016

Between illnesses, family tension and medical bills, hospitals are already harbors for stress, and nothing escalates a stressful situation into a dangerous one faster and more unnecessarily than poor customer service, says Jim Sawyer, Director of Security Services for Seattle Children’s Hospital.

The Ransomware Dilemma: Is Paying Up a Good Idea?

Sanjay Katkar

September 10, 2016

When it's a choice between maintaining critical, life-saving services or refusing to give in to cyber criminals, healthcare providers face a high-risk, controversial decision when it comes to ransomware demands.

Healthcare Institutions Ramping Up Data Security Prescriptions

Despite sensitivity of data, many have been slower to lock it down than other industries.

Ed Finkel

September 1, 2016

Hospitals and medical centers face a panoply of threats and challenges around data security, yet the healthcare field has not yet responded as quickly as others, according to chief information security officers (CISOs) and others close to such institutions.

Supporting the Victims of Domestic Violence at Work through Pro-active Security Planning

August 26, 2016

About 27.3% of women in the United States experience domestic violence, which can spill over into the workplace, said Jim Sawyer, Director of Security Services at Seattle Children’s Hospital. But there are many actions that a security director can take to support those victims, Sawyer said, which includes proactive security planning.

Study Blasts Hospitals’ Security Practices

August 22, 2016

A study of medical professionals’ attitudes toward information security reveals that nurses and doctors fumble over protocols, often putting patients at risk.

Nurses’ Union Asks OSHA for Violence Standard

August 22, 2016

The Occupational Safety and Health Administration should put in place a workplace violence prevention standard, National Nurses United (NNU) said in a petition.

More Than Half of Employers Have Updated Workplace Violence Policies

August 22, 2016

Fifty-two percent of employers have updated or implemented a “zero tolerance” workplace violence prevention policy in response to mass shootings at U.S. workplaces in recent years, according to the results of a survey conducted by labor law firm Littler Mendelson.

Healthcare Industry Adds 43,000 jobs in July

August 22, 2016

Hospitals and care providers added 43,000 jobs in July, according to the U.S. Bureau of Labor Statistics (BLS), continuing the upward trend spanning the last 12 months in which the healthcare industry added 477,000 jobs to the economy.

Study Reveals Dramatic Drop in U.S. Hospital Violent Crime Rate

August 22, 2016

A study by IAHSS on hospital crime shows that overall, the rate of violent crime dropped dramatically from 2.8 incidents per 100 hospital beds in 2014 to .09 incidents per 100 beds last year, or a 68-percent decrease.

Ponemon Study: 89 Percent of Organizations Experienced Data Breaches

May 12, 2016

It's a turbulent time for the healthcare industry: patient data is under siege and hospitals are big targets for cyberattacks—according to the Sixth Annual Benchmark Study on Privacy & Security of Healthcare Data, conducted by Ponemon Institute.