9/11 had a transformative effect on security risk management, just as COVID-19 has on healthcare. The risk of terrorism had come directly into business operations, impacting employees as it never had before. Duty of care came to the fore with regards to security risks, both from a legislation perspective and the growing responsibility for corporates.
The key to bringing long-term value to your security program consists of the alignment of people, processes and technology. This is achieved with the unification of front-line and back-office operations.
Gartner’s 2021 Hybrid Work Employee Survey of more than 2,400 knowledge workers in January 2021 reveals that employers’ attempts to recreate visibility by investing in tracking systems has made employees nearly 2 times more likely to pretend to be working, exacerbating the “always on” phenomenon. Employers’ attempts to recreate serendipity by adding more meetings has led to virtual overload – employees who now spend more time in meetings are 1.24 times more likely to feel emotionally drained from their work.
One in five Americans has left a job in the past five years due to a “toxic workplace culture” with the turnover costing employers an estimated $223 billion during that time.
