New and emerging types of technologies with insufficient-to-no security controls are being widely adopted by organizations of all types, bringing more fraud pathways.
Hackers exploited a popular Discord bot to deceive users into clicking malicious links inside Discord servers of several popular nonfungible tokens (NFT) projects.
With the support of Europol, law enforcement agencies in Latvia and Lithuania detained over 100 people suspected of defrauding victims across the world in an international call center scam.
Any organization handling personally identifiable information through an IVR or contact center must secure its systems and implement proper risk management protocols. If they don’t, they and their customers may well suffer severe financial and reputational damage in the years to come.