The era of artificial intelligence (AI) is here, and its importance cannot be underestimated.
AI, machine learning and advanced analytics are transforming organizations around the world and failure to implement these technologies correctly is not an option for the c-suite. Research from Deloitte shows that 66% of executives believe that AI initiatives are important to remain competitive over the next five years.
For organizations that get it right, these technological advancements are set to contribute to growth in a major way, accelerating productivity at a scale that many liken to the next industrial revolution.
Vast increases in computer processing power and the amount of data available for algorithms to learn from have led to AI advancing rapidly over the past few years, with AI becoming increasingly sophisticated and many predicting the technology will transform the very nature of work itself.
AI is capable of carrying out routine physical work more accurately, quickly and cost effectively than the human workforce, enabling businesses to improve productivity by reducing errors and improving quality and speed. In some cases, even achieving outcomes that go beyond human capabilities.
According to World Economic Forum data, more than 80% of business executives are accelerating plans to digitize work processes and deploy new technologies, and 50% of employers are expecting to accelerate the automation of some roles in their companies.
Creating a happier, more engaged workforce with AI
As a result of these advancements in automation, AI, and machine learning, we will likely see a seismic shift in the way many people work. While this notion may be scary to many, the reality is that many roles are set to change for the better.
In fact, most of us are already reaping the benefits of AI-enabled technology — both in our workplaces and homes. From speaking with virtual assistants to using voice for search queries on web browsers and smart TVs. In the workplace, AI serves to relieve employees of mundane and repetitive tasks and make the workday more productive and efficient.
For instance, in a customer service role, AI-powered chatbots are already commonplace, handling customer inquiries and reducing the number of cases that employees have to tend to, as well as reducing the time spent gathering information, allowing the customer service function to focus on more complex and time-consuming cases.
In the security realm, automated and hassle-free visitor management processes can replace manual recording methods, freeing time for personnel to focus on more pressing matters. AI and machine learning also help power security monitoring services by analyzing real-time video and distinguishing between a potential threat, such as an unauthorized visitor attempting to enter the premises, and a nuisance alarm triggered by an animal. This, too, alleviates the burden from monitoring center personnel and helps enhance the overall security experience.
These are just some examples where we can see AI and human intelligence work hand in hand, with AI making the future of work more efficient and enjoyable.
Safeguarding the workforce with AI
By leveraging data-driven insights gained from AI, machine learning and advanced analytics, organizations can unlock insights that can not only drive efficiencies but also help protect the business.
Survey data from the STANLEY Security 2022 Industry Trends Report revealed that 66% of business leaders would consider integrated analytics, which is driven by AI and machine learning to protect and optimize their business.
Utilizing insights provided by AI-powered security technology can make it possible to identify where security risks lie and give cognizance over what those risks might be. This understanding can help organizations to be better prepared for when these threats do occur.
For instance, AI can provide organizations with an understanding of access patterns within their buildings and can therefore identify anomalies such as unusual arrival or departure times or attempts to open the wrong doors. Once a risk is identified, guards can be notified; alerts on intercom systems can be triggered; or the restriction of access points can be implemented to prevent the issue from escalating, significantly decreasing the chance of security breaches.
By leveraging AI, organizations can also identify patterns that could be predictive of future events. With this information, businesses are able to make changes and optimize security by allocating resources more effectively. These invaluable insights can bolster security, creating a more secure environment for an organization’s greatest asset: its people.
We are entering a new world of work where striking the right balance between artificial and human intelligence is key. And if organizations can get it right, we are all set to benefit.
This article originally ran in Security, a twice-monthly security-focused eNewsletter for security end users, brought to you by Security magazine. Subscribe here.