Three-quarters of air travelers say they would prefer using biometric data instead of passports and boarding passes while traveling through airport security and gates.
The 2022 Global Passenger Survey (GPS) from the International Air Transport Association (IATA) identified that travelers' top concerns for travel in the post-COVID crisis period are focused on simplification and convenience. The survey asked 10,000 passengers about their experiences of air travel, including screening processes and biometrics.
According to the survey, passengers see value in biometric identification. Seventy-five percent of passengers want to use biometric data instead of passports and boarding passes. Over a third have already experienced using biometric identification in their travels, with an 88% satisfaction rate. But data protection remains a concern for about half of travelers.
“Travel during COVID-19 was complex, cumbersome and time consuming due to government-imposed travel requirements. Post-pandemic, passengers want improved convenience throughout their trip. Digitalization and use of biometrics to speed up the travel journey is the key,” said Nick Careen, IATA’s Senior Vice President for Operations, Safety and Security.
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