WKS Restaurant Group (WKS) is relying on remote video monitoring to offer enhanced security for its employees and customers.

WKS selected Interface's Virtual Guard remote video monitoring solutions across its major restaurant brands including El Pollo Loco, Wendy’s, Denny’s, Krispy Kreme Doughnuts, and Blaze Pizza. The services include upgraded security cameras, network video recorders (NVRs), speakers, microphones, and discreetly installed panic buttons or wearable pendants that allow remote intervention specialists to see, hear and respond to security threats in real-time. 

With the virtual guard services, WKS has access to:

  • Remote intervention specialists operating from Interface’s Command and Control Centers that perform a virtual walkthrough of the restaurant to check for potential threats and safety gaps such as open exit doors, loiterers, and trespassers. Each virtual walkthrough can be combined with interactive voice-downs to check in with employees. 
  • Before walking into the restaurant, employees can call Interface’s Command and Control Center and ask for a check on the premises to make sure everything is in order for additional safety coverage. Similarly, employees leaving the restaurant can ask for a safety check-in and around the exit doors and parking lot.

“WKS runs a people business, and ensuring the safety of our employees and customers is our number one priority,” says Christopher Magana, Director of Risk Management, WKS Restaurant Group.