Truliant Federal Credit Union announced that it has appointed Rik Kielbasa to the role of Chief Compliance Officer. Previously, he was chief digital officer.
In this role, Kielbasa adds responsibility for policies, procedures, improvement and new programs in Truliant’s compliance area. He will continue to organize, plan, and direct member experience touchpoints, including fraud management, call centers, vendor management, ATM services, business continuity, and project governance.
Over the last four years, Kielbasa has led Truliant’s efforts to build out the framework for digital sales production and design thinking process improvement, allowing it to offer simple and intuitive digital solutions that let members choose how they engage with the credit union. Among other accomplishments, he has led the governance of Truliant’s corporate project portfolio, refining the process of selecting and managing the optimum set of project-oriented initiatives to deliver the greatest value to the credit union.
He serves on the board of directors at Carolina Credit Union Services, which supports convenient member service access. Kielbasa earned a Master of Business Administration degree from Elon University.