Salata Salad Kitchen, a fast-casual restaurant chain with locations across the southern U.S. and California, wanted to overhaul its network and voice solutions to keep pace with changing user preferences driven by the pandemic.
“The rapidly increasing network traffic driven by customer preference for online ordering meant that we needed to scale network capacity. We also wanted to have the insights to deliver a seamless customer experience to our restaurant guests,” says Pete Kaufmann, Senior Director of IT at Salata.
The restaurant chain decided to upgrade its security camera system and install video analytics from Interface Security Systems to accomplish those pandemic-driven goals.
The surveillance cameras and video analytics provide restaurant management with real-time insights on user movement within the restaurants, customer wait times, restaurant layout bottlenecks, employee staffing gaps and compliance issues, to name a few. The cameras were integrated with Salata’s Point of Sale (PoS) solution to allow Salata to access camera recordings associated with PoS transactions.
To support the rapid growth in online orders, Salata restaurants' networks were upgraded with a tamper-proof, PCI-compliant network box with in-built router, firewall, Wi-Fi access points, wireless WAN failover and SD-WAN.
To tackle increased call volumes at Salata restaurants, they implemented a cloud-based voice over internet protocol (VoIP) solution designed to handle large call volumes at every location.
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