In a report titled, “COVID-19 Vaccine Security Assessment,” analysts at G4S detail the security threats – both physical and cyber – associated with vaccine distribution across the U.S. and around the globe.
Contact center call volumes will vary from industry to industry and from month to month, but the general trend is steeply upward. Adding new agents isn’t the only or even the most efficient way that contact center managers can respond to the great COVID crunch of 2021. A properly deployed Interactive Voice Response system can make workloads manageable for agents while keeping customers from long and frustrating minutes on hold. Still, new options for callers may correspond to new opportunities for attackers.
Companies with cloud-first strategies are growing in number as the benefits of cloud have become more apparent and appetizing in the fallout of the COVID-19 pandemic. However, simply having a cloud-first strategy doesn’t guarantee success in the cloud, cost savings and increased agility. Similarly, security remains a pervasive threat if a process for mitigation is not built into the very foundation of your cloud strategy.
As pharmaceutical companies and healthcare organizations turn their attention from the development to the deployment of coronavirus vaccines, well-resourced cybercriminals are hotly following suit. The vaccine supply chain is rife with logistical complexities making the enormously valuable data on the various vaccines deeply attractive to threat actors. In fact, cybercriminals are already attempting to steal vaccine formulas and disrupt operations.
Technologies such as occupancy management, automated visitor management and touchless access control applications are increasing in demand – turning up the dial on interoperability as organizations seek to deploy best of breed solutions. To power these technologies, Artificial Intelligence (AI), cloud storage and the Internet of Things (IoT) are driving new functionalities and new uses from existing technologies to deliver customized applications for pandemic related health, safety and security issues. While this year might bring a number of uncertainties, we remain confident that the industry will continue to see growth and demand for these trends.
Potawatomi Hotel & Casino, a 500-room luxury hotel located in Milwaukee, has implemented a touchless security screening for guests that includes temperature screening and weapons detection screening without needing guests to walk through individually as is the case with traditional screening methods.
Mass shootings in the U.S. have increased despite widespread closures of schools, businesses, and many public places due to the coronavirus pandemic. There were 615 mass shootings in 2020 resulting in 521 deaths and 2,541 injuries. Compared to the previous year, there were 181 more incidents. The stress of the COVID-19 pandemic, job loses, unemployment, and the economic crisis is a potential for a disaster which could lead to an increase of violence at the workplace. The recent spike in gun incidences and stolen weapons across the United States is alarming. Businesses need to take heed and increase security measures to protect their employees and staff.
An example of how businesses are benefitting from integrated cloud-based systems would be in the retail industry. Retail end users have integrated their security camera network, heat-mapping and video analytics technology with a cloud-based system so they can remotely monitor who is in their store. The heat-mapping and analytics technology also showcases where customers are spending the most time in their store, providing retailers with insight as to where they can place specific item displays or promotional items. This information can also be used to inform on if a specific location in a store needs additional signage to encourage social distancing, or even if it needs increased camera coverage within a store. The practical applications of integrated cloud-based systems and other security technology are nearly endless.
Virtual platforms are a great tool to bring people together. And at least initially, virtual backgrounds were fun. Many of us used virtual backgrounds to redecorate our homes, try out new styles and show off some of our personal interests. But the trend now seems to be shifting. My experience is that people are now increasingly using real backgrounds for virtual meetings. Both virtual and actual backgrounds are acceptable during online meetings. However, there are at least four important things that work-from-home warriors should consider when choosing to share their real backgrounds given that many of us are still working from home offices.
ON DEMAND: The purpose of contact tracing is well understood, but there are many misconceptions about how it works, who it should apply to, and how to implement it. This webinar will clarify these issues and will recommend specific capabilities that businesses and government organizations should consider when selecting contact tracing solutions.
ON DEMAND: Listen to healthcare security experts as they discuss their journey through the Covid-19 pandemic – from response to recovery, what they saw, and what they learned. This webinar will discuss how these experts reacted to the pandemic, the planning, the changes in their operations and staffing, and dealing with this new unforeseen risk.
ON DEMAND: Organized Retail Crime (ORC) is a serious problem that has been on the rise for several years. The unprecedented event of the current pandemic will rival or even exceed any previous events. If COVID-19 by itself wasn't bad enough, add civil disturbance, bail reform, and the state of law enforcement, and you have a perfect storm.
ON DEMAND: Right now, in the pandemic environment, business leaders are balancing internal priorities – managing cost and impacts to productivity – with market and external priorities like government requirements, customer needs, and perceived standards of safety and health.
ON DEMAND: In this webinar, we intend to share some real stories. What were your challenges? What solutions did you deploy to address these challenges? What were your results? As part of this webinar, we will also discuss business continuity and resilience and how we can continue to plan for residual risk in a changed world.
ON DEMAND: Almost twice as many employees are now working from home as in traditional workplaces in response to COVID-19. The Stanford Institute for Economic Policy Research estimates that work from home (WFH) currently accounts for 60% of economic activity in the U.S., and many of these policies are expected to remain either permanently or for the long-term.