The 2020 State of SaaSOps report released by BetterCloud found that a rise in Software as a Service (SaaS) adoption is prompting concerns over operational complexity and risk. 

Since 2015, the number of IT-sanctioned SaaS apps has increased tenfold, and it’s expected that by 2025, 85% of business apps will be SaaS-based. With SaaS on the rise, nearly half (49%) of respondents are confident in their ability to identify and monitor unsanctioned SaaS usage on company networks—yet 76% see unsanctioned apps as a security risk. And when asked what SaaS applications are likely to hold the most sensitive data across an organization, respondents believe it’s all apps including cloud storage, email, devices, chat apps, password managers, etc. 

Respondents also highlighted slow, manual management tasks as a prime concern when managing SaaS environments. IT organizations spend over 7 hours offboarding a single employee from a company’s SaaS apps, which takes time and energy from more strategic projects. 

“In the earlier part of the year, organizations around the world were faced with powering their entire workforces from home and turned to SaaS to make the shift with as little disruption to productivity as possible,” said David Politis, CEO, BetterCloud. "Up until this point, most companies were adopting a cloud-first approach for their IT infrastructure — that strategy has now shifted to cloud only. But SaaS growth at this scale has also brought about challenges as our 2020 State of SaaSOps report clearly outlines. The findings also show increased confidence and reliance on SaaSOps as the path forward to reigning in SaaS management and security.”

Other report findings:

  • On average, organizations use 80 SaaS apps today. This is a 5x increase in just three years and a 10x increase since 2015. 


  • The top two motivators for using more SaaS apps are increasing productivity and reducing costs. 


  • 49% of IT professionals inspire confidence in their ability to identify and monitor unsanctioned SaaS usage on company networks—yet 76% see unsanctioned apps as a security risk. 



  • The top two security concerns are sensitive files shared publicly and former employees retaining data access. 


  • IT teams spend an average of 7.12 hours offboarding a single employee from a company's SaaS apps.


For the report, BetterCloud surveyed nearly 700 IT leaders and security professionals from world enterprise organizations. These individuals ranged in seniority from C-level executives to front-line practitioners and included both IT and security department roles. The respondents' companies represented a wide range of company sizes and industries; most of these were established businesses with significant experience using SaaS apps. Almost all of those surveyed use either G Suite or Office 365 as their primary cloud productivity suite.