New guidance has been issued to help limit violent interactions stemming from COVID-19 policies by the Centers for Disease Control and Prevention (CDC). The CDC issued recommendations telling frontline workers in the retail and restaurant sectors not to engage with customers who refuse to wear face masks to help prevent the spread of the virus.
"Don't argue with a customer if they make threats or become violent," the website, updated on August 24, stated. The guidelines say that workers should go to a safe area if necessary such as a room that locks from the inside or have a phone with a silent alarm.
The website also advised employers to pair up workers who are tasked with enforcing pandemic policies. In addition, the CDC encourages businesses to educate employees on signs of workplace violence, such as raised voices, swearing, clenched fists, etc.
The updated guidance comes as more news items circulate daily regarding violence against workers or behavior from angry customers.