Additionally, McDonald's said that it has developed a series of divider panels and retrofit barrier solutions for both front- and back-of-house. The panels are an additional safety measure and not a replacement for consistent PPE execution or adherence to social distancing guidelines, it said.Finally, to further efforts to slow the surge in COVID-19 cases and protect restaurant teams and customers, McDonald's said it will extend its pause on re-opening dining rooms for another 30 days. "This means we will not approve the re-opening of any additional dining rooms. Locally, any dining room roll back decisions should be guided by state and local guidance. This continues to be an owner/operator-led decision, but we ask that you consult with your Operations Officer and Franchise Business Partner," it said.
McDonald's will require face masks at its 14,000 U.S. restaurants
July 31, 2020
McDonald's announced three new measures in order to protect the health and well-being of its franchisees’ employees and customers.
Effective August 1, all customers will need to wear face coverings when entering US restaurants. "The intent of this policy is to take a proactive approach and focus on quickly finding solutions when customers are unable or unwilling to wear a face covering. In those situations where a customer declines to wear a face covering, we’ll put in place additional procedures to take care of them in a friendly, expedited way," McDonald's said. "Additionally, we will provide training for our restaurant staff to ensure they are prepared to address this new policy in a friendly and positive way. We also will re-share resources for our and our franchisees’ employees who want to revisit de-escalation training."