MGM Resorts International unveiled a "seven-point safety plan" to reopen its Las Vegas casinos and hotels.
The report details MGM Resorts’ “Seven-Point Safety Plan” – a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to deter the spread of the virus, protect customers and employees and rapidly respond to potential new cases. The full report can be found HERE.
“Preparing for the moment we can re-open our doors, MGM Resorts focused on developing a plan that puts health and safety at the center of everything we do. Our ‘Seven-Point Safety Plan’ is the result of months of consultations with public health experts and outlines our comprehensive approach to welcoming guests back safely,” said MGM Resorts Acting CEO and President Bill Hornbuckle. “Our properties will not look the way they used to for a while, and that’s not only okay, it’s critically important. We will continue providing the hospitality experiences we are known for, but we must do so safely. We will continue working with experts and following guidance from the World Health Organization, Centers for Disease Control and Prevention (CDC) and government officials and regulators as we evolve these protocols based on the latest information.”
MGM Resorts is working with Dr. Shannon Magari, ScD, MPH, MS as its lead health and safety advisor for this process. Dr. Magari is the Vice President of Health Sciences for Colden Corporation, an occupational health, safety and environmental firm. Dr. Magari obtained her Master of Science from the Thayer School of Engineering at Dartmouth College and received her doctoral training and served as a postdoctoral research fellow at the Harvard School of Public Health – specializing in Occupational Epidemiology.
MGM Resorts’ Seven-Point Safety Plan is:
- Screening, Temperature Checks and Employee Training: MGM Resorts has implemented employee-screening measures to assess signs and symptoms of infection and whether the employee resides or cares for someone who has recently been diagnosed with the virus. Employees are currently and will continue to go through temperature checks before entering properties. Guests will be asked to abide by a similar self-screening protocol prior to arriving and during their stay.
- Mandatory Masks and Personal Protective Equipment (PPE): All MGM Resorts employees will be provided and required to wear an approved mask when on properties. Guests will be encouraged to wear masks in public areas and resort staff will offer masks to any guests who need one, free of charge. Gloves will continue to be worn by employees who require them to do their jobs, such as food handlers and employees who clean public areas.
- Physical Distancing: Six-foot physical distancing policy will be in place, wherever feasible, with floor guides serving as reminders throughout properties. Plexiglass barriers will be installed in areas throughout casinos and lobbies, where appropriate. Signage will be installed throughout properties to guide employees and guests on how to safely practice physical distancing.
- Handwashing and Enhanced Sanitization: Electrostatic sprayers will be used in many large areas to allow for the application of disinfectant more efficiently. In addition, custom-built handwashing stations with soap and water, along with hand-sanitizing stations, will be available in high-traffic areas and with a visible presence. Signage will be installed to guide and remind employees and guests of the importance of proper handwashing protocols.
- Heating Ventilation and Air Conditioning (HVAC) Controls and Air Quality: MGM Resorts says it has reviewed the operation of HVAC systems to identify additional opportunities to enhance their effectiveness.
- Incident Response Protocols: If a guest or employee tests positive for the virus, MGM said it will activate incident response protocols to ensure the infected individual has access to medical treatment, exposed areas are thoroughly sanitized and, when possible, notify those who may have come in close, prolonged contact with the individual. MGM Resorts has medical and security personnel on staff.
- Digital Innovations: Guests will have the ability to complete the check-in process entirely themselves through the MGM Resorts mobile app. If preferred, physical keys will be available through self-serve key encoders. Employees will be available for guests who prefer check-in without using their mobile device. Digital menus will be available to view on personal mobile devices via QR code. Virtual queues will be in place for guests when immediate seating is unavailable. Guests will receive a text message notification when their table is ready.