“The health and safety of everyone flying Frontier is paramount and temperature screenings add an additional layer of protection for everyone onboard,” said Frontier Airlines CEO Barry Biffle. “This new step during the boarding process, coupled with face coverings and elevated disinfection procedures, will serve to provide Frontier customers an assurance that their well-being is our foremost priority and we are taking every measure to help them travel comfortably and safely.”
Customers will be screened via touchless thermometers prior to boarding. If a customer’s temperature reading is 100.4 degrees or higher, they will be given time to rest, if the flight departure time allows, before receiving a second check. If the second check is 100.4 degrees or higher, a Frontier gate agent will explain to the customer that they will not be flying that day for the health and safety of others. Frontier will work with that customer to rebook travel on a later date or otherwise accommodate the traveler’s preferences with respect to their reservation.
Additionally, all Frontier airport team members will be held to the same standard and not be allowed to work if their temperature is 100.4 degrees or higher at the start of their shift, Frontier said, noting that it will not maintain a record of the temperatures of passengers or team members.
Biffle noted that the company believes passengers should be screened as they are entering an airport and the Transportation Security Administration and airport authorities may be working to lay that groundwork. In the meantime, Frontier intends to conduct its own temperature screenings until such a plan is put in place.
The airline updated its boarding procedures in April to board passengers from the rear of the aircraft to the front and to encourage six feet of separation between passengers during the boarding process.
Additionally, in April, Frontier announced sweeping enhancements to improve the health and safety of every step of a customer’s travel journey with the airline. Beginning with a health acknowledgement prior to completing check-in via the company’s website or mobile app, passengers are required to confirm that:
- Neither they nor anyone in their household has exhibited Covid-19 related symptoms in the last 14 days
- They will check their temperature before heading to the airport and not travel if they have a fever
- They will wash their hands/sanitize before boarding the flight
- They understand and acknowledge the airline’s face covering policy
Frontier also introduced a fogging disinfectant to its aircraft cleaning and sanitation protocols, which provides a safe, certified disinfecting solution proven to be effective against many viruses, including coronavirus. The fogging includes every surface in the passenger cabin. Planes are wiped down every night with additional disinfectant, as well, it said.