Consumers want more digital capabilities from their commercial banks – 70 percent of commercial banking customers use online or mobile banking each week, but they are looking for more. Nearly 50 percent of respondents to the EY Global Commercial Banking Survey say their worries about digital security are the primary reason they don’t use online and mobile channels more often.

The survey says that adding enhanced security (48 percent for online; 46 percent for mobile), electronic signatures (37 percent) and the ability to track progress of transactions (37 percent online; 32 percent mobile) could increase the use of online and mobile banking.