Security Magazine logo
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
  • MANAGEMENT
  • PHYSICAL
  • CYBER
  • BLOG
  • COLUMNS
  • EXCLUSIVES
  • SECTORS
  • EVENTS
  • MEDIA
  • MORE
  • EMAG
  • SIGN UP!
cart
facebook twitter linkedin youtube
  • NEWS
  • Security Newswire
  • Technologies & Solutions
  • MANAGEMENT
  • Leadership Management
  • Enterprise Services
  • Security Education & Training
  • Logical Security
  • Security & Business Resilience
  • Profiles in Excellence
  • PHYSICAL
  • Access Management
  • Fire & Life Safety
  • Identity Management
  • Physical Security
  • Video Surveillance
  • Case Studies (Physical)
  • CYBER
  • Cybersecurity News
  • More
  • COLUMNS
  • Cyber Tactics
  • Leadership & Management
  • Security Talk
  • Career Intelligence
  • Leader to Leader
  • Cybersecurity Education & Training
  • EXCLUSIVES
  • Annual Guarding Report
  • Most Influential People in Security
  • The Security Benchmark Report
  • Top Guard and Security Officer Companies
  • Top Cybersecurity Leaders
  • Women in Security
  • SECTORS
  • Arenas / Stadiums / Leagues / Entertainment
  • Banking/Finance/Insurance
  • Construction, Real Estate, Property Management
  • Education: K-12
  • Education: University
  • Government: Federal, State and Local
  • Hospitality & Casinos
  • Hospitals & Medical Centers
  • Infrastructure:Electric,Gas & Water
  • Ports: Sea, Land, & Air
  • Retail/Restaurants/Convenience
  • Transportation/Logistics/Supply Chain/Distribution/ Warehousing
  • EVENTS
  • Industry Events
  • Webinars
  • Solutions by Sector
  • Security 500 Conference
  • MEDIA
  • Videos
  • Podcasts
  • Polls
  • Photo Galleries
  • Videos
  • Cybersecurity & Geopolitical Discussion
  • Ask Me Anything (AMA) Series
  • MORE
  • Call for Entries
  • Classifieds & Job Listings
  • Continuing Education
  • Newsletter
  • Sponsor Insights
  • Store
  • White Papers
  • EMAG
  • eMagazine
  • This Month's Content
  • Advertise
Security Magazine logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Security Magazine logo
  • NEWS
    • Security Newswire
    • Technologies & Solutions
  • MANAGEMENT
    • Leadership Management
    • Enterprise Services
    • Security Education & Training
    • Logical Security
    • Security & Business Resilience
    • Profiles in Excellence
  • PHYSICAL
    • Access Management
    • Fire & Life Safety
    • Identity Management
    • Physical Security
    • Video Surveillance
    • Case Studies (Physical)
  • CYBER
    • Cybersecurity News
    • More
  • BLOG
  • COLUMNS
    • Cyber Tactics
    • Leadership & Management
    • Security Talk
    • Career Intelligence
    • Leader to Leader
    • Cybersecurity Education & Training
  • EXCLUSIVES
    • Annual Guarding Report
    • Most Influential People in Security
    • The Security Benchmark Report
    • Top Guard and Security Officer Companies
    • Top Cybersecurity Leaders
    • Women in Security
  • SECTORS
    • Arenas / Stadiums / Leagues / Entertainment
    • Banking/Finance/Insurance
    • Construction, Real Estate, Property Management
    • Education: K-12
    • Education: University
    • Government: Federal, State and Local
    • Hospitality & Casinos
    • Hospitals & Medical Centers
    • Infrastructure:Electric,Gas & Water
    • Ports: Sea, Land, & Air
    • Retail/Restaurants/Convenience
    • Transportation/Logistics/Supply Chain/Distribution/ Warehousing
  • EVENTS
    • Industry Events
    • Webinars
    • Solutions by Sector
    • Security 500 Conference
  • MEDIA
    • Videos
      • Cybersecurity & Geopolitical Discussion
      • Ask Me Anything (AMA) Series
    • Podcasts
    • Polls
    • Photo Galleries
  • MORE
    • Call for Entries
    • Classifieds & Job Listings
    • Continuing Education
    • Newsletter
    • Sponsor Insights
    • Store
    • White Papers
  • EMAG
    • eMagazine
    • This Month's Content
    • Advertise
  • SIGN UP!
Security Leadership and Management

Think You Know How to Investigate a Theft or Fraud? Think Again. Here’s the Right Way to Do It

Many investigators actually have very poor interview skills – here’s how to conduct an interview the right way to gather the information that you need.

By James D. Ratley
Web Exclusive Logo
May 10, 2011

An interview is a structured question-and-answer session designed for a purpose – to elicit information. Before beginning an interview, review appropriate files to understand all the information that is available about the subject, which will help in formulating a strategy and refining the line of questioning. Consider what type of information each potential witness can supply to the investigation. This preparation stage helps to maximize the effectiveness and the efficiency of you as an interviewer. This article focuses on interviews used to gather information. Questioning techniques will be discussed in upcoming articles.

When initially contacting a potential witness by telephone, state your name and the reason you would like to meet with the witness while disclosing few details about the purpose of the interview. Avoid alarming comments such as “I am investigating a matter,” or “I am a security manager.” Instead say something like, “I would like to meet with you at a convenient time and place.”

Once the subject agrees to meet, time and place become key factors. The interview should be conducted as soon as possible following the event under investigation. A prolonged lapse of time could diminish the witness’s memory of significant information.

 

Conducting the Interview

For optimal cooperation from the interviewee, do whatever you can, within reason, to accommodate the interviewee’s needs. Hold the interview in a location where the interviewee feels comfortable and secure. Arrange the chairs so you are face-to-face, creating an open invitation for communication. Eliminate physical barriers between you and the witness, allowing you a better position to observe the subject’s behavior and reaction to certain questions.

Select an environment that minimizes distractions while maintaining the interviewee’s comfort level. Distractions can negatively affect the witness’s memory retrieval. In addition, close the door to ensure privacy; however, do not lock it during the interview. Locking the door might make the subject feel like you’re limiting his ability to leave at will. If the subject feels he cannot leave at any time, he might try to claim false imprisonment.

Prior to the interview, have all the necessary resources at hand in the room. For example, you do not want to interrupt the interview to find a notepad.

If you are of the opposite gender than the subject, attempt to bring in an additional associate of the same gender. This is done for several reasons. It helps to raise the level of comfort and acts as a safeguard against accusations of misconduct on your end.

Most importantly, aim to develop a good rapport between you and the witness to reduce stress and set out the format of the interview. Try to put the witness at ease by engaging in small talk like, “How are you doing today?” A witness will likely yield more accurate information in a non-threatening environment. In the process of developing rapport with the witness, you can learn about the witness’s communication style. For example, if the witness appears nervous during the rapport stage, you should not necessarily interpret nervous responses to later questions as a sign of a deception.

Consider the following when questioning the subject:

  • Minimize the amount of time you spend talking. Encourage the witness to speak for the majority of the time.
  • Do not interrupt the witness.
  • Allow a moment of comfortable silence between questions.
  • Ask if other witnesses can confirm information disclosed during the interview.

Start with broad, indirect questions and move on to specific, direct questions when gathering information. Your role as the interviewer is to observe, guide, and listen to the witness.

 

Documenting the Interview

Recording an interview is an accurate way of documenting it and helpful in any subsequent court proceedings. However, many people are reluctant or uncomfortable being recorded. This obstacle can be overcome once you explain that the recording is in the best interest of the witness in providing the most accurate account of information disclosed. Whether or not you record an interview is a decision you must base on the policies in place at your organization, the type of interview being conducted, and other circumstances involved.

Another consideration is to take notes throughout the interview. If notes will not be taken during the interview itself, immediately document the events while they are still fresh in your mind. If you do take notes, the following suggestions may be helpful:

  • Begin on a clean page.
  • Identify the date, time, and place of the interview and the individuals present.
  • Obtain biographical data for the witness, including contact information, Social Security number, and alternate numbers of family and friends.
  • Initial and date the notes.
  • Document the questions asked.
  • Make note of unusual changes in body language and tone, along with the subject being discussed at the time of change
  • Do not document any personal  conclusions after the interview

Ending an Interview

At the conclusion of the interview, review and confirm any notes taken with the subject. Be sure to distinguish information the subject disclosed from personal knowledge and information the subject heard from others. Ask the interviewee if he wishes to change or add any information before submitting the information. Finally, thank the interviewee and request permission to do a follow-up interview, if necessary

KEYWORDS: interview questioning security investigations

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Sec0912 james ratley portait

James D. Ratley, CFE, is the President and CEO of the Association of Certified Fraud Examiners (ACFE). The ACFE has nearly 55,000 members in more than 160 countries. Additional resources on fraud are available at www.ACFE.com.

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • Security's Top Cybersecurity Leaders 2024

    Security's Top Cybersecurity Leaders 2024

    Security magazine's Top Cybersecurity Leaders 2024 award...
    Security Enterprise Services
    By: Security Staff
  • cyber brain

    The intersection of cybersecurity and artificial intelligence

    Artificial intelligence (AI) is a valuable cybersecurity...
    Logical Security
    By: Pam Nigro
  • artificial intelligence AI graphic

    Assessing the pros and cons of AI for cybersecurity

    Artificial intelligence (AI) has significant implications...
    Cybersecurity Education & Training
    By: Charles Denyer
close

1 COMPLIMENTARY ARTICLE(S) LEFT

Loader

Already Registered? Sign in now.

Manage My Account
  • Security eNewsletter & Other eNews Alerts
  • eMagazine Subscriptions
  • Manage My Preferences
  • Online Registration
  • Mobile App
  • Subscription Customer Service

Security’s Top 5 – 2024 Year in Review

Security’s Top 5 – 2024 Year in Review

Middle East Escalation, Humanitarian Law and Disinformation – Episode 25

Middle East Escalation, Humanitarian Law and Disinformation – Episode 25

The Money Laundering Machine: Inside the global crime epidemic - Episode 24

The Money Laundering Machine: Inside the global crime epidemic - Episode 24

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Security audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Security or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Sureview screen
    Sponsored bySureView Systems

    The Evolution of Automation in the Command Center

  • Crisis Response Team
    Sponsored byEverbridge

    Automate or Fall Behind – Crisis Response at the Speed of Risk

  • Perimeter security
    Sponsored byAMAROK

    Why Property Security is the New Competitive Advantage

Popular Stories

Rendered computer with keyboard

16B Login Credentials Exposed in World’s Largest Data Breach

Verizon on phone screen

61M Records Listed for Sale Online, Allegedly Belong to Verizon

Security’s 2025 Women in Security

Security’s 2025 Women in Security

Red spiderweb

From Retail to Insurance, Scattered Spider Changes Targets

blurry multicolored text on black screen

PowerSchool Education Technology Company Announces Data Breach

2025 Security Benchmark banner

Events

July 17, 2025

Tech in the Jungle: Leveraging Surveillance, Access Control, and Technology in Unique Environments

What do zebras, school groups and high-tech surveillance have in common? They're all part of a day’s work for the security team at the Toledo Zoo.

August 7, 2025

Threats to the Energy Sector: Implications for Corporate and National Security

The energy sector has found itself in the crosshairs of virtually every bad actor on the global stage.

View All Submit An Event

Products

Security Culture: A How-to Guide for Improving Security Culture and Dealing with People Risk in Your Organisation

Security Culture: A How-to Guide for Improving Security Culture and Dealing with People Risk in Your Organisation

See More Products

Related Articles

  • cyberinsurance

    Just Paid the Ransom? Here’s How to Prevent It From Happening Again

    See More
  • Metrics on a screen

    A New Way to Think About Metrics in Security Operations

    See More
  • Employee on laptop

    Think like a cybercriminal: How to strengthen your organization’s security posture

    See More

Related Products

See More Products
  • security culture.webp

    Security Culture: A How-to Guide for Improving Security Culture and Dealing with People Risk in Your Organisation

  • school security.jpg

    School Security: How to Build and Strengthen a School Safety Program

  • 150 things.jpg

    Physical Security: 150 Things You Should Know 2nd Edition

See More Products
×

Sign-up to receive top management & result-driven techniques in the industry.

Join over 20,000+ industry leaders who receive our premium content.

SIGN UP TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • eNewsletter
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2025. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing

Security Magazine logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Security Magazine logo
  • NEWS
    • Security Newswire
    • Technologies & Solutions
  • MANAGEMENT
    • Leadership Management
    • Enterprise Services
    • Security Education & Training
    • Logical Security
    • Security & Business Resilience
    • Profiles in Excellence
  • PHYSICAL
    • Access Management
    • Fire & Life Safety
    • Identity Management
    • Physical Security
    • Video Surveillance
    • Case Studies (Physical)
  • CYBER
    • Cybersecurity News
    • More
  • BLOG
  • COLUMNS
    • Cyber Tactics
    • Leadership & Management
    • Security Talk
    • Career Intelligence
    • Leader to Leader
    • Cybersecurity Education & Training
  • EXCLUSIVES
    • Annual Guarding Report
    • Most Influential People in Security
    • The Security Benchmark Report
    • Top Guard and Security Officer Companies
    • Top Cybersecurity Leaders
    • Women in Security
  • SECTORS
    • Arenas / Stadiums / Leagues / Entertainment
    • Banking/Finance/Insurance
    • Construction, Real Estate, Property Management
    • Education: K-12
    • Education: University
    • Government: Federal, State and Local
    • Hospitality & Casinos
    • Hospitals & Medical Centers
    • Infrastructure:Electric,Gas & Water
    • Ports: Sea, Land, & Air
    • Retail/Restaurants/Convenience
    • Transportation/Logistics/Supply Chain/Distribution/ Warehousing
  • EVENTS
    • Industry Events
    • Webinars
    • Solutions by Sector
    • Security 500 Conference
  • MEDIA
    • Videos
      • Cybersecurity & Geopolitical Discussion
      • Ask Me Anything (AMA) Series
    • Podcasts
    • Polls
    • Photo Galleries
  • MORE
    • Call for Entries
    • Classifieds & Job Listings
    • Continuing Education
    • Newsletter
    • Sponsor Insights
    • Store
    • White Papers
  • EMAG
    • eMagazine
    • This Month's Content
    • Advertise
  • SIGN UP!