What are Managed Services?Managed Services contracts enable a customer to select which particular services they need and for what length of time with the ability to make adjustments as a result of changing circumstances.
This business model is commonplace in other industries. For example, telecommunication service providers have offered business customers managed services for broadband connections, VPNs, data security services and IP communications for many years. A managed services approach presents a practical alternative for virtually any business system with the common objective to sustain consistent and reliable operation while reducing overall operating costs.
In the physical security space, the shift to managed services is partially the result of new standards and technologies, and the fact that economic drivers have shifted organizations’ focus from capital expenditures to operating expenses.
Benefits of Managed Services in SecurityManaged Service contracts can help organizations standardize security processes and procedures while reducing or eliminating the capital investment in a physical security system. Providers typically charge organizations with fixed monthly costs for a defined service offering.
Budget constraints are the most frequently cited reason for organizations opting for a managed services approach, but there are also tangible benefits including higher levels of support, availability of expert technical support, predictable recurring costs, and access to the latest technologies and upgrades.