Blending security services, personal relationships and community trust with excellent customer service is a must for professional security officers. But how exactly can security officers create better relationships and gain trust of those they serve?
Launching in January 2021, the International Foundation for Protection Officers (IFPO) will host a series of monthly webinars on a series of topics relevant to today’s front-line security practitioners.
What makes a quality security guard? What skills and traits embody someone that you would want to entrust with your life or the lives of your family? Most fail to realize that so much more goes into the making of a true professional protection agent than just an intimidating look and a gun. There is certainly more to it than the minimum standards required for licensure.
Popular consumer technologies, such as robotics, drones, virtual reality and more have been slowly crossing over into the security industry over the past few years. Since 2016, we’ve seen them take off, both in innovation and adoption.
Ports – sea, air and land – handle people and cargo. And they need to be secured. Dr. Daniel J. Benny knows the need. At Embry-Riddle Aeronautical University, Dr. Benny now offers a Bachelor of Science degree in aviation security. This program is designed to produce graduates qualified to enter aviation security, intelligence, military, homeland defense and corporate aviation security communities, either as entry-level career professionals or as mid-level managers.
What do you think of when you think about a security officer? Is your perception tainted by Hollywood which generally paints security officers as comedic caricatures with delusions of grandeur? Do you think of security officers as “wannabe cops” who have no career path? If your answer is affirmative, I ask you to push aside these dated and inaccurate perceptions about security officers and learn what is truly involved in this critically important profession today.
Property managers at residential communities wear a lot of hats from filling vacancies and negotiating and enforcing leases, to maintaining the building and property, and securing the premises. To be successful, property managers need the support of their entire team – including security. A comprehensive physical security program at a residential property should extend far beyond the typical security responsibilities to also include a strong focus on customer service. Security officers should contribute to an environment that makes tenants and visitors feel safe and welcome, and encourages people to consider the community as their future home.