The bottom line: The pandemic and other issues have put security weaknesses and new requirements into sharp relief. Travel limitations and other obstacles are hampering efforts to address these. To adapt and reopen, security managers have heightened expectations of their integrators to be more informed, transparent, and digitally advanced.
The restaurant group that owns more than 80 locations was dealing outdated legacy hardware and changing regulations, which posed a challenge for a 45-year-old company like Thrive. Unreliable CCTV equipment left the restaurants vulnerable to security risks. Constantly evolving PCI-compliance rules meant the company had to devote hours of his limited bandwidth to keeping up with the latest changes and updates so Thrive could avoid major penalties and security threats.
Customer service is an essential element of a strong partnership, say corporate and government security executives. That’s as important with technicians working on an installation.
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