He Answered Bank of America Call Center Phones and Stole Client Info

A Bank of America call center employee has pleaded guilty to charges that he stole sensitive client information and then tried to sell it for cash. The defendant pleaded guilty last week to one count of bank fraud. According to court filings, the suspect allegedly recorded customer account information when BofA customers called him for technical support at the Florida call center where he worked. Prosecutors said he focused on high net-worth customers and then unwittingly sold their information to an undercover FBI agent. Allegedly, the suspect thought he was going to collect a percentage of the profits from what’s known as a credit bust-out scam — meaning that the information would be used to fraudulently line up new credit with other banks. He allegedly logged account holders’ names, birth dates, addresses and account histories between September 2009 and April 2010. He was supposed to get a 25-percent stake of the profits, court filings state. The suspect faces a maximum sentence of 30 years in prison and a $1-million fine on the charges, but with his guilty plea, he is likely to face a much lighter sentence.

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