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Andy Tufano is the President of Goldstar Training, which develops professional security officer standards, and trains and assesses security personnel. Tufano is a recognized subject matter expert (SME) in conflict resolution and private person use-of-force. He is a prolific writer and has been a featured speaker at IAHSS and ASIS meetings. He is the author of "Conflict Management for Security Professionals" (2013, Butterworth-Heinemann). He holds a Master’s degree in Communication from California State University at Fullerton. Besides his responsibilities with Goldstar, he is an experienced college communications educator and currently teaches at a public Southern California college.
It may well be that the primary reason that security officers have historically struggled to achieve high levels of organizational and vocational relevance and performance is based solely on their generalized lack of health, wellness and physical fitness.
Over the years the non-sworn, corporate public safety industry has failed to achieve any long-lasting measures of professionalism. There are many possible reasons for this failure, but chief among them is the failure to adopt reliable public safety officer core competency standards.
Managing the perception of security officers plays a major role in personnel and corporate safety – how can a physical fitness build more confidence in the enterprise security department?