Security Leadership and Management

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Performance metrics are “critically important” to business leaders, says Greg Niehaus, Professor of Finance and Insurance for the Moore School of Business, University of South Carolina. “In my view it’s very important for business functions to have metrics that tie back to the objectives of the organization – that measure the impact on value and value creation.” If a function fails to develop and effectively communicate performance metrics, says Niehaus, “their contributions to the organization will likely be not appreciated, which, in down times, could lead to cutting of responsibilities or jobs and hurting the value of the organization.”

Many large organizations are beginning to add the position of chief security officer (CSO) to the C-suite. This is great news as it highlights the benefits and importance of a well-designed security unit as a business function. However, some recent trends suggest that some organizations still may misunderstand the impact and role of security.

With threats of terrorism, political chaos, riots, kidnappings, and growing street crime, today’s international business travelers need to be aware of their surroundings and keep their guard up at all times to maintain personal safety. Navigating even the safest and most developed regions of the world, or those perceived to be, has become more challenging than ever. From Europe to Asia and even in our own back yard, events that can easily put an unsuspecting or unprepared business traveler in harm’s way. As a security officer or manager for your company, you worry about the safety of your business travelers. However, following a few basic tips will help both you and those traveling feel more comfortable and prepared, wherever business may take them.

In our July column, we discussed the dangerous gap in the transfer of knowledge between visionary security leaders and the next generation of leaders who will have to take up the mantle after them. Then in August, we laid out a roadmap for a new type of training that would help to close that gap. But what topics do up-and-coming leaders need to know more about?

In most corporate sectors those responsible for providing leadership, guidance, perspective and program management are torn between the corporate realities and the unthinkable damage one catastrophic incident of homicidal violence will have on their personal reputation and the corporate image. I am reminded of The 10 Myths of Workplace Violenceoriginally introduced by Dr. John Baron, PhD, arguing the need to implement basic workplace prevention strategies. Of which the most memorable myths that come to mind are “It won’t happen here” and “Workplace violence is not preventable.” Integrating and Collaborating Resources allows for the sharing of the Workplace Violence Prevention Mission through “strategic intervention.” Why? Because it allows for flexibility in managing the program in organizations, eliminates the stovepipe approach and spreads the program management and commitment throughout the organization.

Security executives frequently come to us to request assistance in benchmarking their processes or performance metrics with similar companies. Usually we find that their interest is at least partially driven by a strong push from management. Business leaders recognize benchmarking as a proven business practice that can identify competitive strengths and vulnerabilities as well as opportunities for improvement. Benchmarking can inform corporate goal-setting and can play a significant role in strategic planning.

On Sept. 11, 2001, Stephen Morrill spoke to the FBI, dealt with the media, executed a crisis management plan, comforted a grieving family and assisted company employees get safely home. And all that was all before the end of the business day.

Growth. Most organizations strive for it, but when it happens too quickly, unforeseen issues can arise that translate into a higher level of security related risk than the organization might be comfortable with. While most organizations constantly strive for growth and expansion, they need to recognize that with growth come growing pains and a litany of security related issues that may or may not have been factored into the plans of the organization as it continues to deal with day to day business as well as any new problems that a new acquisition might bring.

You have to create a strategic plan knowing that there’s a high likelihood it will change. Does that mean you shouldn’t plan? Absolutely not,” says Mark Lex, Security Executive Council faculty member and former director of security for Abbott Labs. Over his career, Lex learned through hard-won experience that security strategic planning, done well, incorporates a balance of anticipation and response, detail and flexibility.