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Contact center call volumes will vary from industry to industry and from month to month, but the general trend is steeply upward. Adding new agents isn’t the only or even the most efficient way that contact center managers can respond to the great COVID crunch of 2021. A properly deployed Interactive Voice Response system can make workloads manageable for agents while keeping customers from long and frustrating minutes on hold. Still, new options for callers may correspond to new opportunities for attackers.
As pharmaceutical companies and healthcare organizations turn their attention from the development to the deployment of coronavirus vaccines, well-resourced cybercriminals are hotly following suit. The vaccine supply chain is rife with logistical complexities making the enormously valuable data on the various vaccines deeply attractive to threat actors. In fact, cybercriminals are already attempting to steal vaccine formulas and disrupt operations.
ANSSI, the French cybersecurity agency, has reported an intrusion campaign targeting the monitoring software Centreon distributed by the French company CENTREON which resulted in the breach of several French entities. The first victim seems to have been compromised from late 2017. The campaign lasted until 2020.
A federal indictment charged three North Korean computer programmers with participating in a wide-ranging criminal conspiracy to conduct a series of destructive cyberattacks, to steal and extort more than $1.3 billion of money and cryptocurrency from financial institutions and companies, to create and deploy multiple malicious cryptocurrency applications, and to develop and fraudulently market a blockchain platform.
Hackers broke into a water treatment facility in Florida, gained access to an internal ICS platform and changed chemical levels, making the water unsafe to consume.
U.S. cybersecurity company Malwarebytes is the latest victim in a string of attacks targeting top security firms. In a statement from the company, the hackers breached the internal systems by way of a dormant email protection product within their Office 365 tenant that allowed access to a limited subset of internal company emails.
Radware recently published a cybersecurity alert, warning users were once again being targeted by DDoS extortionists for a second time by a global ransom DDoS campaign that initially started in August 2020. Organizations received new letter that said, "Maybe you forgot us, but we didn’t forget you. We were busy working on more profitable projects, but now we are back.”
Microsoft has addressed companies who have not yet updated their systems to address the critical Zerologon flaw, a vulnerability in the cryptography of Microsoft's Netlogon process that allows an attack against Microsoft Active Directory domain controllers, making it possible for a hacker to impersonate any computer, including the root domain controller.
President-elect Joe Biden has announced the American Rescue Plan to "build a bridge towards economic recovery," during the coronavirus pandemic. The $1.9 trillion plan also aims to modernize federal information technology to protect against future cyberattacks.
Radware's Vulnerability Research Team explored 2020's top 10 most prevalent exploits targeting web services leveraged in large scale attacks or reconnaissance campaigns as seen by Radware’s Threat Research Center.
