The CESESP for the State of Tlaxcala is the institution in charge of providing for the safety and security of citizens in the state’s 60 municipalities. The Commission houses and operates the Control, Command, Communications and Computing Center (C4), which serves as the heart of all security operations in the territory, including the 911 emergency system and the 089 anonymous complaint system.

As vehicle thefts, unresolved traffic accidents and cargo thefts rose to worrying levels within the State of Tlaxcala, Mexico, the CESESP wanted to increase the number of video cameras in the territory to help combat the rise in crime. The system required an open platform video management software (VMS) that would enable the integration of more than 800 new cameras and edge devices from a wide range of different manufacturers. State officials also needed to keep the existing system fully operational throughout the upgrade and wanted a software with a reliable foundation for future expansion. The cameras were integrated and managed by Milestone System's XProtect VMS.

Within the first two months after the new system became operational, state officials saw the incidence of crime in Tlaxcala decrease by more than 30% compared to the same period in previous years. With the new system, response times significantly improved and video operators were able to provide real-time support for the state’s various interdisciplinary security groups — helping law enforcement investigate incidents, solve cases and make arrests.

After the security system upgrade was complete, data from the Executive Secretariat of the National Public Security Systems reported that Tlaxcala had the lowest crime in Mexico. Once the system was updated, officials saw a 93% reduction in cargo thefts from carriers, and vehicle thefts decreased by 22.5%.