Grubhub is enhancing safety for its delivery-partner community by linking into an intelligent safety platform that routes life-saving data to 911 and field responders in an emergency. Use of the RapidSOS platform will provide Grubhub drivers with the ability to share dynamic location data, name and phone number directly to 911 responders when an emergency call is placed via the Grubhub for Drivers App. The integration is now available in New York City, Boston, Philadelphia and Chicago and will roll out nationwide by mid-2023.

Linking delivery partners to safety

Linking RapidSOS and the Grubhub for Drivers App will digitally route critical data to the nearest 911 center via three new features that are accessible to drivers via the SOS button in the safety services section: 911 Slider, Safety Agent Call and Safety Agent Text. With one tap, drivers are connected to emergency assistance by voice or text message.

All three features connect delivery partners to 911. If the driver doesn’t feel safe, a RapidSOS safety agent monitors and verifies the emergency and immediately connects the driver’s name, phone number and real-time location to first responders. In an emergency, the Grubhub for Drivers App connects the driver directly to 911.