The Old Spaghetti Factory (OSF), a family-owned and operated restaurant chain, runs over 40 locations across 13 U.S. states. OSF's locations used disparate network services, leading to varying levels of downtime and inefficiency, and had legacy alarm and phone systems in place.
The restaurant chain decided to upgrade their legacy technology with network, voice and security infrastructure from Interface Systems.
The OSF IT team wanted to standardize network equipment across all their locations to increase efficiencies and reduce downtime. “Interface’s restaurant-network-in-a-box has allowed us to upgrade to a high-speed, secure network at all our locations and reduced the need for our employees to spend time troubleshooting network issues,” explains Travis Crownover, Director of IT at The Old Spaghetti Factory.
When it came to physical security, OSF’s legacy alarm systems were complex to manage and maintain. The restaurant chain's new solution includes a mobile application that enables OSF employees to arm or disarm alarm systems via smartphones and easily manage alarm systems at any location they are deployed to without additional training. In addition, OSF’s previous phone systems made operations difficult due to poor call quality and a lack of flexibility when systems failed. OSF chose to replace their phone system with Interface’s business VoIP solution.
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