How to digitally transform your enterprise - securely

Digital transformation has been a major goal of many organizations for some time. However, the pandemic has accelerated timelines from 4-6 years to 4-6 months. Global remote work and increased digital interactions - be it video, voice, or messaging - means an exponential growth in digital footprint for individuals, as well as corporations. Suddenly having to store, process, and move this much data quickly into the cloud and manage the expanded digital footprint requires agility of decision making, cloud native infrastructure, and security and privacy by design implementation and operation. Global customers and regulators expect -- in fact, demand -- that security and privacy protections are adequately addressed. Missteps not only set the organization back in trust with their customers but also with their own employees. It is crucial that organizations understand how data-privacy laws affect their data movement and how to keep that information secure. There are three major themes that can help digital and information security leaders embark on this rapid digital transformation journey and deliver results for their customers.

Like a true friend who tells you the truth and helps you make the most informed decisions in life, data is also your friend in the business context. Data, when used with clarity of purpose, can lay bare truths of what is important to your customers and your employees. Business leaders can leverage data to make more informed decisions and build better forecasts. Granular data paints better pictures of customers and market segments. Leaders can look at how different customers in different industries use products and features and leverage that feedback to build better products and scale it. All this adds up to better customer experience. Data analytics can also identify operational and organizational inefficiencies and help organizations fix them. Operational and workflow data can help you understand what collaboration and communication tools and processes are working for your employees and what may need retooling. Use this data and act on it to empower your employees and improve employee experience.