American Airlines is implementing mobile ID verification at Dallas/Fort Worth International Airport and Reagan Washington National Airport, with plans to possibly roll the program out more widely in the future. The move inches toward a total touchless experience for airline passengers, to reduce COVID-19 transmission risk, while streamlining the customer experience.
British Airways has been fined £20M by the Information Commissioner’s Office (ICO) in a 2018 data breach scam that compromised the information of more than 400,000 customers.
United Airlines launched a new chat function – the United Automated Assistant – to give customers a contactless option to receive immediate access to information about cleaning and safety procedures put in place due to COVID-19.
United Airlines announced that, along with other Airlines for America (A4A) members, it will strengthen mandatory mask policies to further mitigate against the spread of COVID-19 and help continue to keep passengers and crew safe.
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