Deep underground on a subway platform with no cell phone service or station agent in sight, reporting an emergency can be difficult. New York City’s Metropolitan Transportation Authority (MTA) highlighted a new intercom device that would help alert transit workers in seconds. The intercoms offer emergency assistance or travel information with the push of a button. The intercoms are highly visible, unlike the current call boxes, and they instantly give one’s exact location. They can also be equipped with cameras. One of the first help point intercoms will be introduced at the 23rd Street and Lexington Avenue subway station in November. The goal is to have them in all stations citywide in two years.
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