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Jeffrey Schilling is a retired U.S. Army colonel and is currently the global chief information security officer at Teleperformance. He was previously the chief security officer at Epsilon from February 2018-February 2020.
Over the last few months, the financial sector, as well as many other industries, has had to adjust and make the shift to remote set-ups almost overnight due to COVID-19 restrictions. The transition has accelerated digital transformation; the sector’s previous reliance on face-to-face, or, ‘high-touch’ customer interactions have yielded to a completely digitalized experience.